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    Ben Heuser


    My name is Ben Heuser.
    As a volunteer I’m the new contentmanager to our churches website
    This website uses the Enfold theme (version 4.0.2) and is expiriencing difficulties. To solve this I want to contact your supportdesk but to do so I need to login but the organisation lost their license key.
    Please, can you help me?

    Sincerely yours


    Hi Ben Heuser,

    Thanks for contacting us!
    Are able to login to the themeforest account used to purchase Enfold? if yes then you should be able to see the purchase code and register to our forum.
    However, the version of your Enfold theme suggests that it was purchased a few years back and item support expires within 6 months.
    You will need to renew item support, please do the following:

    1. Log in to your themeforest account
    2. Hover over your username and click ‘Downloads’ from the drop-down menu.
    3. The downloads section displays a list of all the items purchased using your account.
    4. Click on ‘Renew support now!’ or ‘Extend now’ next to the item you wish to renew the item support for and that’s it!

    For further information please check:

    If the login credentials for the themeforest account is lost as well, then you have two options, either contact Envato/Themeforest support and ask for assistance to retrieve the account or re-purchase Enfold.

    Best regards,

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