November 17, 2019 at 5:55 pm #1157663
this is a first time I ran into this issue having built several websites with Enfold. The logo image where the logo is up top is not displaying right – the size is wrong and the quality of the image is blurry. The logo image uploaded is 1008 x 288px (like all other sites I build with Enfold) but I can’t seem to figure out what the problem is since all installs and design are done in very similar ways. Please assist. Thank you.November 18, 2019 at 4:07 am #1157736
I think you have selected the wrong image, the one I see in the source code is the one in private. It’s only 80 x 80 pixels, please verify that you have selected the correct image.
RikardNovember 18, 2019 at 3:18 pm #1157902
I don’t understand what I’m doing wrong so here’s the screenshot of the image I’m attempting to use.
I tried another image with the same result.
Am I’m missing something in header settings?November 19, 2019 at 9:25 am #1158066
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
RikardNovember 19, 2019 at 6:10 pm #1158209November 19, 2019 at 6:14 pm #1158211November 20, 2019 at 8:20 am #1158377
Thanks for that, I see the problem now. The option to select the image on the right hand side of the gallery modal disappeared with 5.3, and we don’t have a solution for that right now, though our developers have been notified. Would you be ok with waiting for the next theme update? If not then you can roll back WordPress one version to 5.2.4, it’s working as it should in the version.
RikardNovember 20, 2019 at 9:06 pm #1158601
Hi – thank you for figuring it out. I did notice that the option was gone as soon as the wordpress update was made. Other sites were built prior to the update and seem to remain unaffected. Rolling back is not a viable option moving forward.
I tried other formats (square logos) and they seem to display decent, at least better quality and in one piece, not cut, so I’ll go with one of those logos for now while you guys correct this. Hopefully in one of the next enfold updates.
Thank you again.
LanaNovember 20, 2019 at 10:25 pm #1158615
Did you need additional help with this topic?
Jordan ShannonNovember 21, 2019 at 4:38 am #1158688
nop – this one can be closed. I’m just gonna wait on your team to handle this hopefully with the next theme update.
LanaNovember 21, 2019 at 6:14 am #1158705
The topic ‘Logo Image size and quality problem’ is closed to new replies.