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  • January 13, 2020 at 5:56 pm #1172888
    January 14, 2020 at 9:05 am #1173120
    Rikard

    Hey patriscia_new,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 14, 2020 at 9:37 am #1173140
    patriscia_new
    This reply has been marked as private.
    January 14, 2020 at 6:30 pm #1173549
    Nikko

    Hi patriscia_new,

    This is logo that has been cropped by wordpress (link in private content).
    Can you try to upload a logo with 300px width and 100px height? it would be better if you crop it using an image editor that rely on wordpress for it :(

    Best regards,
    Nikko

    April 3, 2020 at 5:22 am #1200364
    Priuli

    Hello Guys,

    Good Morning!

    I’m facing a similar problem uploading my logo, in both places, “Theme Options” Tab and also in “Header” for a transparency logo.
    After upload a logo, it crop the image to a thumbnail size.
    The correct size should be 300×73, it becomes a square like 80×80, even after upload in Media.

    Here some Screenshots:
    https://prnt.sc/rrzp36
    https://prnt.sc/rrzrdt
    https://prnt.sc/rrzrr8
    https://prnt.sc/rrzt34

    Im using Enfold ver. 4.7.4
    WP: 5.4

    Looking forward to solve this.
    Thanks in advance.

    Cheers,
    Eduardo.

    April 3, 2020 at 1:00 pm #1200496
    Rikard

    Hi Eduardo,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    April 3, 2020 at 2:23 pm #1200526
    Priuli

    Sure, Rikard.

    Thank you.

    Cheers,
    Eduardo.

    April 3, 2020 at 7:41 pm #1200596
    Nikko

    Hi Eduardo,

    We’ll be closing this thread and answer your question on your other thread.

    Best regards,
    Nikko

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