Logo

Hi bibi1234,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi bibi1234,

Can you try to upload the logo in Media > Add New?
If it won’t upload then please try to upload it in https://ufile.io/ (or dropbox) then send us a link in private content, also upgrade the temporary account you gave to an administrator so we can inspect further and try to upload the logo for you.

Best regards,
Nikko

Hi bibi1234,

Thanks, the account is still not an admin account but I was able to check the image you mentioned.
I tried to upload this on my local site and it works without any issues, so I could not replicate the issue nor see the error.
We’ll need an admin account in order to check this on your site, if your not comfortable or not allowed to provide an admin acount to your live site, then please setup a staging site where we investigate on the issue with a sufficient access.
Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi bibi1234,

Thanks for providing us admin access.
I see that you are still using Enfold 3.8.4 which is the reason why you are experiencing the issue, please update your site first to the latest version (4.8.1) and that should fix the issue.

First make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/

Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Best regards,
Nikko