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Posts
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Is there a way that I can limit the woocommerce product gallery lightbox to only show the images in the lightbos and not all images that apear on the page.
I have this page where you are shown an image of a man in the end. This image is not part of the gallery and shouldn’t be there: http://turbostarter.dk/shop/turbostarter-grillstarter-i-rustfrit-staal/
– Another page starts showing images from a facebook feed which is worse.
Hey bertel,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Best regards,
AndyAhhh Sorry – The host has set up the server so that you can not login in from outside Denmark – I’ll make them change that and let you know.
Hi,
alright, we will let this thread open for you. Let us know when you’re ready.
Best regards,
AndyHi,
we are different moderators located in different countries. Please let us know when we all can access it.
Best regards,
AndyHi,
we really don’t have the time to do this. We don’t even have an astrill account and I never used this 3rd party program before. Please make it easy for us to help you by providing us a login which works for us.
Best regards,
AndyHi – I noticed I have the same issue on my own site with identical setup. Here I can give you full access.
Sorry for the trouble.Hi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Best regards,
AndyCheck this product for example of images from footer in product gallery: http://turbostarter.dk/shop/turbostarter-grillstarter-i-rustfrit-staal/
Hi,
Please deactivate all plugins one by one but WooCommerce by WooThemes to check which one is causing this issue and let us know if this solves the problem.
Also activate your caching plugin again, then choose to switch off caching, afterwards deactivate it again and clear browser cache + hard refresh a few times.
Best regards,
AndyAs you can tell the lightbox gets its images from both the Facebook-plugin from Smash Ballon and thumbnails from the shop. This happens with plugins turned on or off.
No caching have been activated before today.
Hi,
are we allowed to deactivate all your plugins by ourselves for testing purposes?
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
Andy
- The topic ‘Limit to product gallery only’ is closed to new replies.