-
Posts
-
Hi, I logged in in the support section today to retrieve some info from my old support questions and a message popped up in the end of the page saying that it seems my license has expired and I have to buy a new one to get more support, although in my Envato account it says I still have 8 months of support time. What does it mean that my license expired? I cannot see any info about license duration on the theme description in Envato market. According to the message, my license number is 7173b782-d222-4a09-9ceb-6a3489c9c732, though I am not sure how to find it elsewhere, like in my Envato account…? Can you explain?
Hi Elena,
According to the details in your account on our support forum, you own 3 licenses, and your support period ended on 2022-01-15. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
RikardHi Rikard,
how come that my Envato account says I have 2 licenses and 8 months of support remaining?Hi,
I don’t know to be honest, you would have to clarify that with Envato. Could you share your purchase receipts with us please?
Best regards,
RikardHi again,
here is my purchase confirmation for support ending 15 jan 2022.
Below that is another receipt of Jan 18 for another year of support. It seems either Envato did not communicate that to you or you did not register it.
Best regards,
ElenaHi,
Thanks for that. I tried checking the purchase code in the second image, but our checking tool is saying that it’s invalid. Could you paste the purchase code here please? I might have made a mistake when trying to copy it manually.
Best regards,
RikardHi,
Thanks for that. I checked that purchase code, and it’s valid. I’m not sure why it’s not reflecting on our end though. We could try to delete your current account, then you could register again with the new purchase code. Would that be ok with you?
Best regards,
RikardHi,
I guess the threads I created in the past would be lost in that way? Let me know so I can make a copy before you delete.
Do I just need the support purchase code to register again or the license number for the theme also?
Thanks, ElenaHi Elena,
I have re-validated your purchase code but in order to do that, I had to login to your account so I have reset your password. I have attached your password in private content field below. After logging in, please edit your profile and update your password :)
Best regards,
YigitHi,
Great, I’m glad to hear that it’s working as it should again. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
Rikard
- The topic ‘license expired’ is closed to new replies.