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Dear Support-Team,
I have a major problem:
I took over projects from a friend who recently past away. Now I need some help. Unluckily I don’t have a purchase code to register. Is there any way you can help me out?
Explaining the situation in a text message is difficult, do you have a phone support?Best regards
Heiko!Hey Heiko,
Thanks for reaching out to us. We don’t have support via phone unfortunately.
We can’t help you out with your purchase code, since we don’t have records of that ourselves. You would have to reach out to Envato/Themeforest support for that. They will most likely ask you for proof of purchase though, and likely which email and credit card was used for the purchase.
Best regards,
RikardHey Rikard,
thanks you for your quick answer.
Well, Themeforest doesn’t provide a support for uncommon issues, they are hiding behind a “Firewall” of FAQs whatsoever…
I need the purchase code only for getting help from Kriesi. If you look at the Website I need help for – klingenbergklause.de – you will see, that it is proper licensed. I have full access to the domain.
My friend who passed away always talked about the great support from Kriesi.
Would you please help me out with the issue I have there?Best regards Heiko!
Hi,
You could ask your question here if you like, but you can’t get access to the support forum without a purchase code unfortunately.
Best regards,
RikardThank you :-)
Due to the GDPR molesting I discovered google maps requests which also can result in a judical order.
See here:
https://google-fonts-checker.54gradsoftware.de?url=https://klingenbergklause.deI got the google fonts links done, but I have no clue where the google maps links are coming from. The website doesn’t use google maps.
Can you please help me hunt them down and eliminate them?
Best regards
Heiko!Hi,
Thanks for the update. Did you try to disable Google Maps under Enfold->Google Services?
Best regards,
RikardHmm, there is nothing to disable and all fields are blank.
Hi,
Thanks for that. I see that you are missing some options there, since you are running an old version of the theme. Please try updating the theme to 5.2.1: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHello Rikard,
after some hectic weeks I finally found time to get back to this problem.
I updated the enfold theme to the newest version and checked if the google maps service is deactivated.
It is.
But enfold still contacts google:
https://google-fonts-checker.54gradsoftware.de/?url=https://klingenbergklause.deWhere does it come from? Any clue?
Best regards
Heiko!Yuuussssss…. found it!!!
Jesus Christ – this is so annoying:
There is an event-app running on the webside which shows sceduled events.
The event-app tries to show the location via google-maps… as if people are too stupid to use a navigation system in case they forgot where their prefered pub has been.
Well – mankind is getting dumb, no doubt about it.Thanks for your help.
Best regards
Heiko!
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