Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 13, 2021 at 9:36 pm #1288054
    Sujohn

    Hi

    I have some slightly odd behaviour going on with my site.
    I have the transparent and sticky header selected in theme options.
    It has been working great on the site for years.
    Now all the new pages I create do not have a transparent header.

    Also the Layout Option box that used to be on the left of the admin area with options to set
    sidebar, footer, title bar and header visibility and transparency has disappeared site wide.

    • This topic was modified 3 years, 8 months ago by Sujohn.
    March 15, 2021 at 11:30 am #1288239
    Sujohn

    Also interesting some pages are still displaying a sidebar but there is no way to control this now.
    Link attached

    • This reply was modified 3 years, 8 months ago by Sujohn.
    March 18, 2021 at 3:24 am #1288847
    Rikard

    Hi,

    Thanks for the login details, and sorry for the late reply. I’m not sure what is going on with your installation, but something is obviously going wrong, as I can see the same problem as you are on my end as well. Could you try to disable all plugins, to see if that changes anything please? If not, then please post FTP login details in private, so that we can try to upload a fresh copy of the theme for you. Also please give us permission to temporarily disable plugins, for debugging purposes.

    Best regards,
    Rikard

    March 19, 2021 at 1:01 pm #1289149
    Sujohn

    Hi
    Thanks for getting back to me.
    Some further information
    On ‘pages’ there is a custom field appearing below the the avia builder and some other items that has the options for header transparency and layout in it.
    This custom field option is not appearing on the custom post pages.
    The only thing I can think of that might relate to this is that I did install and uninstall a custom fields plugin (without setting anything up) a while back, but can’t pin this problem down in time to that so it’s just a maybe.
    I have tried deactivating all the plugins and the one thing I did notice on doing this is that a lot more options appear in the ‘custom field’ box at the bottom of the page.

    March 23, 2021 at 3:25 am #1289748
    Rikard

    Hi,

    Thanks for the update. You had forgotten to add support for the meta boxes for your custom post types: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type. I added that for you to functions.php, and the Layout meta box is now available for your custom post types.

    Best regards,
    Rikard

    March 23, 2021 at 2:17 pm #1289874
    Sujohn

    Hi Rickard
    Thanks so much.
    Is there an easy way to enable the meta box Layout Option for pages?

    March 27, 2021 at 6:06 am #1290686
    Rikard

    Hi,

    Thanks for the update. The meta boxes are already active on your pages, so I’m not sure what you need to activate?

    Best regards,
    Rikard

    March 27, 2021 at 11:56 am #1290718
    Sujohn

    Hi Rikard
    The Layout option meta box on my pages has the same thing going on as was happening with the posts. It is not appearing on the left but a custom field box is appearing below all the options in the admin area which appears to have some of the settings in.

    March 30, 2021 at 9:12 am #1291268
    Rikard

    Hi,

    Thanks for the update. Could you post a screenshot of the problem please? I’m asking since I can’t see anything missing on the page in private, for example.

    Best regards,
    Rikard

    March 30, 2021 at 11:47 am #1291343
    Sujohn

    Hi
    I have taken a couple of screen shots and put them with some explaining notes. Link below.
    Thanks

    April 2, 2021 at 4:24 am #1291943
    Rikard

    Hi,

    Thanks for that. I can’t reproduce those results on your site though, please see screenshot in private. How can we reproduce the results you are getting on your end?

    The fields in the second screenshot is not a part of the theme.

    Best regards,
    Rikard

    April 2, 2021 at 4:13 pm #1292014
    Sujohn

    How very odd. You are seeing something quite different to me. I have tried viewing in different browsers chrome, firefox,safari and edge, and can’t replicate what you are seeing. I’m wondering how you view the site? Hos is it possible that you see a totally different right sidebar in the admin area to me?
    The odd thing is that my sisters site is doing the same thing as mine. Even odder is that this issue does not appear now on my custom posts after the support was added in the functions php – it now appears only on the pages.
    It seems the meta boxes are not active on pages as I view them.
    I’m stumped.
    .

    April 6, 2021 at 4:51 am #1292658
    Rikard

    Hi,

    Thanks for the update. Did you try logging in with the details you gave us? There might be a problem with your user account. It might also be local caching, so please try to restart all your browsers. If that doesn’t help either, then please try restarting your local machines and/or routers.

    Best regards,
    Rikard

    April 6, 2021 at 12:50 pm #1292760
    Sujohn

    Well I wouldn’t have believed it but it was the user account.
    Never heard of that kind of thing before.
    Thanks for nailing this one for me.

    April 6, 2021 at 6:02 pm #1292875
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    April 9, 2021 at 11:03 am #1293475
    Sujohn

    Yes – do close this – the issue is sorted.
    Thanks for the help

    April 10, 2021 at 5:58 pm #1293665
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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