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  • #1493714

    I created a layout in WordPress 6.9 with Enfold 7.1.3 and PHP 8.4.16. At the 41st revision, more than half of my layout suddenly disappeared in the preview.

    I have now recreated the layout from scratch twice. Both times I encountered the same problem. I restored the page from a backup. That worked fine, but when I saved it again and previewed it, most of the layout had disappeared once more.

    I currently have about 30 sites running this WordPress Enfold setup and have never had this problem before.

    Do you have any idea how we can solve this?
    I look forward to hearing from you.

    Kind regards,

    Bert

    Translated with DeepL.com (free version)

    #1493721

    Hey Bert,

    If you have disappering content then there is open html markup somewhere in your content, most likely just above where it starts disappearing.

    Best regards,
    Rikard

    #1493728

    Hi Rikard,

    Can you help me find it?

    I have a page before my lay-out disappeared:

    And after the lay-out disappeared:

    I hope to here from you.

    Kind regards,

    Bert

    p.s if you give me your email i can entrance to the back-end

    #1493749

    Hi,

    Thank you for the inquiry.

    We noticed multiple strong tags in the heading “Onze diensten”, which is unnecessary and could be an indication of incorrect html, such as missing closing tags or similar issues.

    <strong><strong>Onze diensten</strong></strong>
    

    To assist you further, please provide us with your login credentials by following these steps:

    1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
    2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
    3. Click on “Create New” to generate a temporary login.
    4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
    5. Click “Submit” to create the temporary account.
    6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

    Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

    If you have any further questions or concerns, please let us know.

    Best regards,
    Ismael

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