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Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 2, 2022 at 8:50 pm #1350237
    creativepassion

    We have monitoring on our site. It shows:
    UserScript TimeoutError: page.goto: Timeout 30000ms exceeded.

    Seems to only happen on the Home page (which has LayerSlider) but doesn’t happen on any other pages.

    If I use default theme, there is no timeouterror.

    I can’t troubleshoot (deactivate LayerSlider) because it’s bundled.

    WordPress 5.9.3
    Enfold Version: 4.9.2.2
    all plugins are the latest versions

    Thanks!

    May 2, 2022 at 9:04 pm #1350240
    creativepassion

    PS The error still happens if I turn off the cache plugin.

    May 4, 2022 at 6:03 am #1350397
    Ismael

    Hi,

    Thank you for the inquiry.

    Where do you see this error? The site loads fine when we checked and we didn’t see any errors in the browser console.

    Best regards,
    Ismael

    May 6, 2022 at 12:06 am #1350695
    creativepassion

    Attached is a screengrab of the simple page load check, which is throwing the error on https://app.checklyhq.com
    Attached is a screengrab of the loading icon in Firefox, which takes a very long time to load a simple page.
    Attached is a screengrab of the loading icon in Chrome, which takes a very long time to load a simple page.

    Thanks!

    May 6, 2022 at 9:13 am #1350768
    Ismael

    Hi,

    Thank you for the screenshots.

    We have checked the theme files including the layer slider but we didn’t find any scripts using the page.goto function. Have you tried to disable the plugins temporarily?

    Best regards,
    Ismael

    May 6, 2022 at 9:16 am #1350769
    Ismael

    Hi,

    UPDATE: Looks like the function page.goto is from a library called Puppeteer, which is not used by the theme. We don’t see the error in the browser console.

    // https://devdocs.io/puppeteer/

    Best regards,
    Ismael

    May 10, 2022 at 8:38 am #1351116
    creativepassion

    Thanks Ismael!

    When YOU visit the site, does it take ages to load?

    May 14, 2022 at 11:20 am #1351754
    Rikard

    Hi,

    Sorry for the late reply. I can’t see any problem on my end, your site is loading fairly quickly, and the “loading” icon in the tab goes away after the slider is loaded. Are you seeing that on your end as well?

    Best regards,
    Rikard

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