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  • #1078316

    After the last WordPress 5.1.1 and Enfold 4.5 update the LayerSlider (version 6.7.1) is showing only blank white space on the pages.
    I’ve checked the PHP version of the website which is 7. I have also tried to deactivate the plugins one by one but this also doesn’t work. There’s no cache plugin activated. Deleting a LayerSlider a page and then adding a new one also doesn’t work.

    #1079110

    I am also asking this question because we have 11 websites with Enfold licenses which are also using the LayerSlider. I dare not perform the updates on these websites because I am afraid that those sites that are doing well, then will go broke.

    #1079166

    Hello, I run in the same Problems. The space in the published Content is there, but it only shows white.

    #1079167

    same issue with https://sunavi-systems.de/produkt/eco-system/: No LayerSlider on top of the page, Accordion quit working too.

    #1079178

    Did any of you get a solution on this white space in the sliders, i have 6 websites and they all have the same problem, Support? we need your help

    #1079291

    I also have the same problem, please assist us

    #1079340

    Hi Ccommunity,

    Did you try to delete the element and save the page, then add it back again to see if that helps? If not then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    #1079341

    Hi everyone else who is not Ccommunity,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    For those of you posting without giving us anything to work with; how do you expect to get help? It’s a bit like going to your car mechanic without your car and expecting them to fix it.

    Best regards,
    Rikard

    #1079780
    This reply has been marked as private.
    #1080074

    Hi Ccommunity,

    You might want to update the theme to the latest version first.

    Best regards,
    Victoria

    #1080268

    Hi Victoria,
    The the is already updated to the latest version of WordPress 5.1.1 and Enfold 4.5.
    The plugin Redirection is now updated to version 4.1.
    In the plugin list you can see that all the 12 active plugins are updated but when you look at the updates overview t seems like another plugin needs an update. Could this be the LayerSlider plugin?
    The theme Twenty Nineteen, who also needs an update is not active.

    Best regards, Nicole

    #1080435

    Having the same issue. (No cache plugins, last version of the theme, PHP 7.1 running, tried deactivating some plugins, and tried resaving the slider). Nothing working.

    #1080482

    Hi Ccommunity,

    As of today, the latest version is 4.5.5. LayerSlider does not work with Gutenberg activated and WordPress 5.1 runs with Gutenberg.

    Best regards,
    Victoria

    #1080728

    Hi Victoria,

    So this means that I have to install an older version of WordPress? Or what is your solution?
    Do I have to restore an old backup of the website and how does this work in the future?
    Does this also mean that our other 10 websites which we have build with Enfold can’t be updated anymore?
    I am afraid that we are getting more problems with your theme then……
    Please answer me as soon as possible.
    We now have an unsatisfied customer with a broken website that has been waiting for a solution for almost a week now…..

    Kind regards,
    Nicole

    #1081567

    Hi Ccommunity,

    You can update the theme to Enfold 4.5.5 and it should work fine, the Layer Slider is update in it. If you’re not using Layer Slider you can simply deactivate it.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1081929

    Where can I get that?
    When I check my updates manually the latest version of Enfold is 4.5

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