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  • #1150266

    Hello,

    The LayerSlider has been working fine for previous 5-6 years and has just stopped showing on the Home Page of the site. (See private link)

    All of the themes, plugins and WP are up to date, and I have tried deactivating all plugins and that didn’t work. I also enabled WP classic editor in the Theme Options but that didn’t work either.

    I hope you can help solve the issue! Thanks

    #1150276

    Hey SMcMillan,

    Do you have any slides activated? There doesn’t appear to be any.

    Best regards,
    Jordan Shannon

    #1150479

    Hi Jordan,

    Yes, I have 3 slides as part of this slider.

    Thanks
    Sue

    #1150718

    Hi Sue,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1150858
    This reply has been marked as private.
    #1151059

    Hi Sue,

    Thanks for that. I removed the element, then added it back again and it’s working as it should on my end now. Please review your site.

    Best regards,
    Rikard

    #1151226

    Hi Rikard,

    I have checked the site, and it is not showing up in Safari, however it does show in Chrome. I have a screenshot to show you if you like? I did try what you said you did before but that didn’t fix he issue in Safari.

    It obviously needs to show in all browsers, so your help here would be appreciated.

    Thanks
    Sue

    #1151232

    Hi Rikard,

    After researching this issue and trying a few things out, I have managed to get it working on Safari by enabling the “always load all JavaScript files” option in the advanced layerslider options.

    I am a little worried about it slowing down performance but the slider is at least showing up now.

    Is there anything I can do to improve performance/loading times?

    Thanks
    Sue

    #1151321

    Hi Sue,

    Thanks for the update, but the slider is still showing up fine on my end using Safari. Are you sure that you are not getting locally cached results?

    You can try to keep your images as small as possible in the slider in order to improve load times.

    Best regards,
    Rikard

    #1151840

    Hi Rikard,

    As I mentioned in my previous message I was able to get it working in Safari by enabling the option for LayerSlider “always load all JavaScript files”.

    Initially I did empty all my local caches, but that didn’t solve the issue, however the fix mentioned above did, so it is all sorted now.

    Thank you for your suggestion re loading/performance enhancements.

    Regards
    Sue

    #1151895

    Hi,

    Did you need additional help or shall we close this topic?

    Best regards,
    Jordan Shannon

    #1152020

    Hi Jordan,

    You can close it thank you. I managed to fix it!

    Thanks
    Sue

    #1152182

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘LayerSlider no longer visible on page, only blank space where it was’ is closed to new replies.