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  • #611801

    Please
    could you help us:
    our web site have some layer slides that link to a different hostname on SkinsPath and images src that we never used for admin operation.
    We analyzed the mysql table and the script of the plugin but we dodn’t find any ref to this hostname.
    Could you explain where this information is saved?
    We’ve already resaved the layer slide. We have also exported and reimported the layer slide to be sure all refs were correct.
    As soon as possible.
    Thank you.
    Federica

    #612346

    Hi,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    #616585

    Hi Josue
    see the private tab.
    thank you.
    Federica

    #618077

    Hi!

    We are trying to login to the site but it’s not working. We noticed that the ibteurope and ibtgroup look the same. Did you duplicate the site from one another? How did you transfer the database?

    Regards,
    Ismael

    • This reply was modified 8 years, 7 months ago by Ismael.
    #638613

    Hi!
    Sorry for the late.
    The site is only one but there are multiple hostname dns entries that point it.
    But the problem is in the layerslider plugin that renders the slide without relative URL (even if the flag is enabled in the setting of each layerslide).
    We made a test in another website where we installed the enfold theme:
    We entered admin dashboard with https://xxxx, we uploaded one image, created one layerslide and inserted it into a page.
    Then, as anonymous, we visited the page with http://xxx and we verified that the source code referred the image with https://xxxx.
    The side effect is that user is not able to display slide because the browser stops the loading of the image for security reasons.

    Thank you.
    Federica

    #639093

    Hi,

    It’s been a while. What if you install an ssl plugin? Try the following:

    https://wordpress.org/plugins/wp-force-ssl/
    https://wordpress.org/plugins/wp-force-https/
    https://wordpress.org/plugins/https-redirection/
    https://wordpress.org/plugins/really-simple-ssl/

    These plugins will prevent the site from being access via http.

    Best regards,
    Ismael

    #639204

    Hi Ismael
    maybe I not explained well the problem.
    The case: we enter, as administrator, the web site with a hostname http://www.x.com and we create a layerslider. Then a user access the site with its alias http://www.y.com but the skinspath and the images source have links to the http://www.x.com and they are not URL relative as expected.
    In the same way if we enter as administrator with secure protocol https://www.x.com and we save the layerslide then the final user access the site
    http://www.x.com and cannot see the images because the code refers to https://www.x.com.
    The problem is that the layerslider plugin does not respect relative url setting.
    Federica

    #639651

    Hi,

    I’m a bit confused about this but maybe if we can access the site, we’ll find the issue. We tried to access the dashboard but the login credentials above are not working. Is there some kind of redirection? You may want to contact your hosting provider for additional help.

    Best regards,
    Ismael

    #640172

    Hi Ismael
    look at the private content for the access.
    The use of this plugin (layerslider) is causing a lot of problems with the customer, which, randomly, is not able to display the sliders in some pages.
    We want that all code refer to link in private but, we don’t know why, some times the slider refers to images as shown in website link. None is accessing with these urls as administrator.
    And analysing the tables there aren’t rows that contains them.
    This morning I found the layerslider 66 that refer to the link. I saved it another time and than it started to work correctly. I cannot fix manually every morning the sliders!
    Please help us to solve this problem.
    Thank you.
    federica

    • This reply was modified 8 years, 1 month ago by Andy.
    #640668

    Hi,

    Did you import these sliders from the “it” or “wp” site? There are tons of them in there and maybe they are not transferred correctly. We edited the first slide in the “Header Home IT” slider. The image (see private) now points to the “at” site instead of the “it” site. I’m afraid that you will have to modify each slider and re-set the image. How did you first encounter this issue?

    Best regards,
    Ismael

    • This reply was modified 8 years, 1 month ago by Andy.
    #640739

    Hi Ismael,
    we didn’t import the slides, but before publish the website we used the link address to allow the costumer the content insertion.
    Then we changed the url of the site from wp.ibtgroup.at to link in private and add to DNS level the alias link.
    I have already fixed all URL referements in the tables with the plugin “Search & Replace”.
    But after some days, the plugin layerslide resumes old urls .. and I don’t find this urls in the table of the layerslider or in files of the system.
    So I don’t understand how this plugin works.
    Please I need information to solve this problem definitively: I cannot ask to the customer to insert about 130 layers another time.
    Thank you federica

    • This reply was modified 8 years, 1 month ago by Andy.
    #641208

    Hi,

    Actually, I don’t have any idea why this is happening either but I guess it’s because of the “change address process”. Did you check the _layerslider table and the sliders’ data column? You can find the url of the attached images there.

    Best regards,
    Ismael

    #643888

    Hi Ismael,
    l’m fixing to the 130 sliders controlling the url inserted in the date field Because They are inserted with the encoded backslash .
    The problem is related to guid of the Images, they stored the old urls ( https : // or old wp.ibtgroup.at ). So the layersliders get the same wrong urls and don’t manage them as relative.
    I tried to migrate site in a different server and test the replacement of the guid of the media with a search and replace plugin . All the site is rendered well but when i try to create a new page it seems there be some problems . I’ll continue to test and I keep you informed.
    Federica

    #644525

    Hi,

    Alright. Thanks for the info. Let us know if you find anything else.

    Best regards,
    Ismael

    #648737

    Hi Ismael
    i updated all slider from backend (myphpadmin)…now after many days user cannot display the layer 59.
    From table in phpmyadmin the data is correct all the url is [see 1. link in private] but in the source code of the browser I see the images loaded as [see 2. in private]……
    After I resaved the slider from dashboard wordpress the slide become visible…
    but I cannot understand why the theme or the plugin of the slider randomly load src images and skin as https://….
    The slider plugin has a cache management…is possible to clear the cache? Is possible the cache creates this kind of problems?

    Please could you verify.
    federica

    • This reply was modified 8 years, 1 month ago by Andy.
    #650063

    Hi,

    Are you referring to the Advanced > Use slider markup caching settings? Did you try to disable it?

    Best regards,
    Ismael

    #693279

    Hi Ismael
    look at the private content
    thank you
    federica

    #694840

    Hi,

    I’m not really sure why this is happening. Did you contact your hosting provider regarding the issue? Do you own the “dszcy6” domain?

    Best regards,
    Ismael

    #695543

    Hi Ismael
    look at the private content

    #697426

    Hi,

    I’ve edited all posts and set all links into private content field.

    Best regards,
    Andy

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