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  • May 17, 2017 at 9:59 am #794725
    merlijn

    Good morning,

    I have 2 Enfold websites and in 1 website the Photo layer slider don’t work in the browser Opera. The slider area in the website is completely empty (no text no photos). The photo layer slider works fine in Chrome and IE.
    I tried also another Enfold slider, also not working.
    Do you have a solution?

    Regards Merlijn

    May 17, 2017 at 6:21 pm #795017
    Yigit

    Hey!

    You are using very old versions of the theme on both sites. Please update both sites to the latest version of Enfold which is currently 4.0.7 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Since you are using very old versions, please have backups before updating to be on the safe side :)

    Best regards,
    Yigit

    May 17, 2017 at 6:42 pm #795030
    merlijn

    Hey Yigit,
    I can’t update wordpress to the latest version, I have a plug in (bought in the past) that will not work with the newest version at this moment.
    I only need to fix the slider problem. My other website works fine. The website without the slider problem is older.
    The newest website has the problem.

    I hope you can help,

    Regards Merlijn

    May 17, 2017 at 6:49 pm #795032
    Yigit

    Hey!

    Can you please try downgrading theme version to the older one? Unfortunately, it would be very difficult to troubleshoot issues on very old theme, WordPress and plugin versions.

    Best regards,
    Yigit

    May 17, 2017 at 10:55 pm #795138
    merlijn

    Hey Yigit, I don’t know how :-(
    Wordpress version is the same. I can’t find the theme version.
    Where can I find the theme version?

    Best regards,
    Merlijn

    May 18, 2017 at 1:17 am #795174
    Yigit

    Hey!

    You can simply go to wp-content/themes/ folder via FTP and copy “enfold” folder from the old version and then overwrite the newer one with the older one

    Cheers!
    Yigit

    May 18, 2017 at 10:07 am #795746
    merlijn

    Thank you, Yigit
    Does this not have effect on my online webpages?
    Regards Merlijn

    May 18, 2017 at 10:08 am #795747
    merlijn

    I mean, do I not lose information or webpages?
    regards Merlijn

    May 18, 2017 at 12:41 pm #795842
    Rikard

    Hi,

    No, your content and database should be safe. But I would recommend that you backup your site prior to changes like this just in case anything should go wrong.

    Best regards,
    Rikard

    June 12, 2017 at 3:32 pm #806919
    micprice

    Beautiful theme! I’m also having the same problem in both Chrome and Opera. I just downloaded the theme yesterday from Themeforest. After importing the demo, the layer slider didn’t work in either browser. I also tried creating my own slider, and it was blank in Chrome and Opera (but visible in IE). Was there a resolution?

    June 13, 2017 at 6:10 am #807245
    Rikard

    Hi @micprice,

    Please open a new thread and include admin login details in private so that we can have a closer look at your installation.

    Best regards,
    Rikard

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