Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 8, 2017 at 11:37 am #835793
    UweHof

    Hi,

    first of all thank you for your outstanding theme and support you offer, it is really a pleasure to work with Enfold.

    Now I have a bit of an issue. I added a Layer Slider on my home page (plus one other page) quite a long while ago and it worked fine. Now I figured out that the display of the picture in the Layer slider on the home page is not working properly anymore using the Internet Explorer 11. As I did not make changes it seems to be an issue with any update. (my guess)

    Have a look into: http://www.uwehofstaetter.de
    using IE11 the diplayed picture in the header is somehow squweezed and looks not very good. If you refresh the broser (F5) the display is now correct. (at least sometime this does help)
    If you are using a different broser (e.g. Chrome, Safari) the display is correct the very first time. This tells me that it seems to be correct what I did with the Layer Slider etc. as the display is working on other browsers
    Only with IE11 the display is squeezed.

    Maybe you have any idea which might help to solve the problem

    thank you for your help
    best regards,
    Uwe

    I have another Layer Slider on http://www.uwehofstaetter.de/10-gruende/
    and this one is show correct with IE11.

    So only with IE11 on the home sreen the issue can be seen – which is quite strange to me.

    • This topic was modified 6 years, 9 months ago by Victoria.
    August 9, 2017 at 8:09 pm #836595
    Mike

    Hey UweHof,
    Sorry for the late reply, I found that in Edge & IE 11, the image is loading as a square, where your image is not a square. Is has been noted by Layersider as an issue with Edge and IE 11 a few times and their solution is to add this code in Custom > CSS in the Customizer (or in the General Styling > Quick CSS field):

    @media (max-width: 1920px) {
    .ls-inner, .ls-container, .ls-slide  {
        width: 100% !important;
    }
}

    Also check your image sizes in Layerslider to see if they are set to auto, or that they are not set to 600px X 600px
    gzWq1.jpg
    Let us know if this helps you

    Best regards,
    Mike

    August 17, 2017 at 11:03 am #840329
    UweHof

    Hi Mike
    jabadabadoo ;-))) it is working !!!!!

    Only a short hint if someone else is going to use your solution: In the first try I missunderstood the provided solution and thought the width/hight has to be on auto/auto, but this is not working. (my mistake).
    Do the following:
    Copy the CSS coding as usual
    go into the layer slider and if there is ANY “auto” in the style just take the picture and move it a bit around to get the correct position. This will replace AUTO with a value (certainly you can type the value in manually as well). The import part was to have 2 values and no AUTO.

    At least for my side this is working perfect as you can see http://www.uwehofstaetter.de

    not sure why you “appoligize” for a late replay: 1 day reply time … THIS is perfect support in my eyes !!!!!!! (- I have to appologize as I missed somehow your reply and did not fix the issue with your provided solution)

    a BIG BIG thank you to you Mike and the whole Kriesi Team!!!!!

    August 17, 2017 at 2:57 pm #840430
    Rikard

    Hi Uwe,

    Great, glad we could help and thanks for the lovely feedback, hopefully that will help someone else out on the forum.

    Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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