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  • May 18, 2020 at 7:06 pm #1214096
    jszlasa

    Hi there–
    My single, non-animated, background slide image on layer slider shows up when I view when logged in on WP admin, but does not display if I am visiting the site on mobile or not logged into WP.

    It had worked properly previously, as recently as two weeks ago.

    I also notice that LayerSlider is prompting me to activate the tool…which was bundled in the license I bought from you guys–could this be the issue?

    thank you

    May 20, 2020 at 8:59 am #1214570
    Rikard

    Hey jszlasa,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 20, 2020 at 3:56 pm #1214703
    jszlasa

    Thank you Rikard. Please see private content.

    • This reply was modified 4 years, 2 months ago by jszlasa.
    May 22, 2020 at 6:08 am #1215160
    Rikard

    Hi,

    Thanks for that. I can’t reproduce the problem though, the LayerSlider on your front page is showing both when logged in and not on my end. Did you try to load the page in a different browser or using an incognito/private window?

    Best regards,
    Rikard

    May 22, 2020 at 6:28 pm #1215297
    jszlasa

    thank you for checking it out–it is working again but I am not crazy. Nothing changed on WP or on my browsers I used to view the site–now it is working. Strange! thank you for your support.

    May 23, 2020 at 4:46 pm #1215530
    Victoria

    Hi jszlasa,

    Glad it’s working for you now! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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