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Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 30, 2018 at 12:47 pm #949043
    VineethSupport

    Hello there,

    We have one more problem with layerslider. Slider animations are not working on chrome and IE when we are testing from 1920 screen resolution. It is working fine in other browsers and resolutions. We have tested after removing all our custom css but the problem is still there.

    could you please help us? Below I have added a video that shows the issue.

    looking forward for you reply

    With Regards
    Vineeth

    May 3, 2018 at 5:12 am #950438
    Victoria

    Hey VineethSupport,

    Could you please give us a link to your website, we need more context to be able to help you.

    Best regards,
    Victoria

    June 13, 2018 at 12:26 pm #972255
    VineethSupport
    This reply has been marked as private.
    June 14, 2018 at 10:36 am #972761
    Victoria

    Hi Vineeth,

    Thank you for the video. The animation works in Chrome on my Mac, I will ask my colleagues to check on a PC.

    Best regards,
    Victoria

    June 14, 2018 at 1:05 pm #972804
    Mike

    Hi,
    I have tested on Windows 10, and found that the layerslider 2D animations don’t work as described in Chrome, but when trying to debug with the inspector it does work, making it hard to isolate.
    The animations do work in Firefox, Edge, & IE11.
    Can you please include a admin login in the private content area so we can take a closer look at your layerslider settings?

    Best regards,
    Mike

    June 14, 2018 at 1:47 pm #972813
    VineethSupport
    This reply has been marked as private.
    June 15, 2018 at 2:11 pm #973314
    Mike

    Hi,
    I have found that this seems to be a issue that has been attributed to a rendering error in Chrome, and in testing I also found that the animation will work correctly if the slider is set to “full size” layout, and a mode of “normal” or “hero”
    2018-06-15_080448
    I will try to find a better answer for you, but so far every support ticket on layerslider I have found ends with “it’s a rendering error in Chrome”

    Best regards,
    Mike

    November 1, 2018 at 1:29 pm #1028837
    VineethSupport

    Hello Mike,

    Your team was able to fix this solution now?

    I would like to know progress on fixing this issue with 3D slide animations not working on 1920 resolution for chrome and IE.

    thank you, looking forward for your reply.

    With Regards
    Vineeth

    November 2, 2018 at 6:01 am #1029016
    Mike

    Hi,
    I tested the transitions at 1920px but the issue still seems to be there, the only info about this when searching on the layerslider forum is their reply that “It seems to be an issue with Chrome’s rendering. Other types of 3D transitions should be fine. We are investigating how we could solve this, but certainly it is an issue with Chrome. Older versions of Chrome didn’t have this issue.”

    Best regards,
    Mike

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