Viewing 18 posts - 1 through 18 (of 18 total)
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  • November 3, 2017 at 10:36 pm #872324
    jimFG

    We just applied latest theme update and all of our existing (working) video slides now display incorrectly. They show to the side instead of stretching across the width. See here for example >> https://portal.financialgravitypartner.com/login/ The “world” used to fill the entire background.

    Please help!

    November 4, 2017 at 2:10 pm #872514
    Rikard

    Hey jimFG,

    Sorry for the problems. Please try the following in Quick CSS under Enfold->General Styling:

    .mejs-container {
  width: 100% !important;
}

    Best regards,
    Rikard

    November 6, 2017 at 5:13 pm #873186
    jimFG

    Thanks, but why do we now have to add this code to fix something that used to be “included” in the theme? Are you guys going to fix this issue so we don’t have to add the code in the near future?

    When we use this code, the first video in the carousel won’t display, but the 2nd, 3rd, etc. will display.

    Can you help with this?

    Thanks so much!

    November 7, 2017 at 1:42 pm #873667
    Rikard

    Hi,

    I’m sorry for the problems, we missed this issue prior to releasing the latest version. And yes, a fix will be included in the next version.

    I wanted to check the issue but I couldn’t find anything like what you described on the URL you sent previously. Could you post a link to where we can see the issue please?

    Best regards,
    Rikard

    November 15, 2017 at 11:05 pm #877247
    jimFG

    Any word on when this is getting fixed. It is a major issue! The site looks terrible and we have people all over the country signing up to use it.

    Please update us on this, thanks

    November 16, 2017 at 8:32 pm #877718
    Victoria

    Hi jimFG,

    I am not seeing any video on the login link you sent, can you send us credentials and point to the page with the issue?

    Best regards,
    Victoria

    November 16, 2017 at 9:33 pm #877756
    jimFG
    This reply has been marked as private.
    November 18, 2017 at 11:56 am #878509
    Victoria

    Hi jimFG,

    The first video in the slider is there in html, there must be some conflict in JavaScript.

    Best regards,
    Victoria

    November 18, 2017 at 5:27 pm #878592
    jimFG

    Victoria, what do you mean by that? This is not something on our end. Are you still looking for a solution? This only started happening after the last Enfold update. I believe other people are reporting the same issue. Why would only the first video in the carousel not play, but he rest will?

    Please let me know, thanks

    November 20, 2017 at 9:27 pm #879359
    Basilis

    Hi,

    Yes, there is already a working solution that our dev team has been working.
    There will be an update for it soon.

    We do appreciate your time and patience while we try solve the issue.
    Thank you very much

    Best regards,
    Basilis

    November 30, 2017 at 11:58 pm #883636
    jimFG

    Any update on this fix?

    December 2, 2017 at 7:07 am #884077
    Rikard

    Hi,

    Please try the following in your functions.php file:

    add_action('wp_enqueue_scripts', 'my_register_javascript', 100);

function my_register_javascript() {
  wp_register_script('mediaelement', plugins_url('wp-mediaelement.min.js', __FILE__), array('jquery'), '4.8.2', true);
  wp_enqueue_script('mediaelement');
}

    Best regards,
    Rikard

    December 4, 2017 at 8:56 pm #884781
    jimFG

    Hello,

    This morning we tried to add the code that was recommended on December 2nd and when we did it crashed the website. I restored the site to our backup point and recorded a screencast of us walking through the process and showing the site crash a second time.

    Screencast link: https://www.useloom.com/share/274bec0048d54598a42a8841a1b84969

    An interesting thing to be noted is that the “preview” of the website when I am in Appearance > Customize shows the first slider working correctly. (the video is playing in the background of the slider)

    Please let us know what we should do next that won’t crash our site?

    December 6, 2017 at 10:39 am #885465
    Victoria

    Hi jimFG,

    Can you please check server log for what the error was?

    Best regards,
    Victoria

    December 6, 2017 at 5:58 pm #885699
    jimFG
    This reply has been marked as private.
    December 8, 2017 at 12:52 pm #886467
    Victoria

    Hi jimFG,

    I was asking you to check what crashed your website.
    Code like that should be added to the child theme functions.php.

    The video is actually loaded to the page, but it does not show. 60+ mb of videos are not really a good idea.

    Best regards,
    Victoria

    December 8, 2017 at 5:25 pm #886549
    jimFG

    I get that, but that doesn’t solve the problem. This used to work, now it doesn’t. Do you guys have a fix or are you working on one? I need to know so we can plan on what to do.

    Thanks

    December 8, 2017 at 9:57 pm #886643
    Victoria

    Hi jimFG,

    The next update will be in January, for now you can try the fixes from the forum or use the previous version of the theme.

    Best regards,
    Victoria

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