Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • July 21, 2020 at 8:11 pm #1232085
    natsimionato

    Whenever I try to update the content, it appears a JSON problem

    July 22, 2020 at 4:29 pm #1232302
    Victoria

    Hey natsimionato,

    Could you please attach some screenshots of the issue?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 29, 2020 at 8:16 pm #1234007
    natsimionato

    Yes, of course!

    I have the print screen but dont know how to attach it here.
    The error happens when I try to edit some page or post and save it.

    July 29, 2020 at 8:17 pm #1234008
    natsimionato

    I contacted the host but they told me its a problem of the theme with the block editor

    August 2, 2020 at 3:29 am #1234534
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    If you need to upload screenshots then you can do so to a service like Dropbox or Google Drive, then link to them here.

    Best regards,
    Rikard

    August 3, 2020 at 12:53 pm #1234813
    natsimionato

    Hi Rikard,

    Thanks for answering me!

    I’ve just updated the theme but the problem is still there.

    • This reply was modified 4 years, 12 months ago by natsimionato.
    August 5, 2020 at 4:20 am #1235277
    Rikard

    Hi,

    Thanks for the update. What happens if you deactivate all plugins? You could also try to reinstall WordPress to see if that makes any difference.

    Best regards,
    Rikard

    August 6, 2020 at 6:44 pm #1235827
    natsimionato

    The problem is still there

    August 7, 2020 at 5:42 pm #1236073
    Victoria

    Hi natsimionato,

    It’s the Block editor issue. You can switch to the Classic editor in the Theme Options and use the Advanced Layout Builder, then this issue will be gone.

    Best regards,
    Victoria

    August 7, 2020 at 11:00 pm #1236146
    natsimionato

    Hi Victoria,
    That solved it! Thanks very much
    Is there any way I can continue using the block editor’s functions without the problem?

    August 9, 2020 at 6:23 pm #1236304
    Victoria

    Hi natsimionato,

    Well, you need to investigate then why it gives an error on your end. You can try switching plugins off to see if the issue is with one of them.

    Best regards,
    Victoria

    August 10, 2020 at 3:11 pm #1236438
    natsimionato

    Thank you very much!!

    August 10, 2020 at 9:37 pm #1236503
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

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