Viewing 15 posts - 1 through 15 (of 15 total)
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  • September 5, 2019 at 11:25 am #1134327
    Sonja

    Hi,

    I have two issues in safari since i updated to enfold 4.6 this morning.

    1 – the background video (youtube) on my homepage isn’t playing anymore… black screen instead
    (Color section > section background > background video)
    2- I used an external plugin, Age Verifier Pro, which was working perfect before,
    but now the “age page” pops up on every page load, instead of only the first time

    Any ideas how we can solve this?

    Many Thanks,
    S

    • This topic was modified 5 years, 3 months ago by Sonja.
    September 6, 2019 at 8:04 am #1134788
    Rikard

    Hey Veldsla,

    Sorry for the problems. We released a new version of the theme a few hours ago which should hopefully fix these problems. Could you try updating the theme to the latest version (4.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    September 6, 2019 at 9:06 am #1134820
    Autopilot
    This reply has been marked as private.
    September 6, 2019 at 11:20 am #1134879
    Sonja
    This reply has been marked as private.
    September 7, 2019 at 7:35 am #1135248
    Rikard

    Hi Sonja,

    Sorry again for the problem, which is the site you having problems on? Please link to it directly so that we can have a closer look.

    Best regards,
    Rikard

    September 7, 2019 at 7:37 am #1135249
    Rikard

    Hi Autopilot,

    That should not happen, it does sound like a server problem though. If you should need further help with this problem then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    September 7, 2019 at 10:04 pm #1135508
    hankboomer

    hi , can you tell me how and where you find your token to update the them ?

    September 8, 2019 at 4:20 pm #1135652
    Rikard

    Hi hankboomer,

    Please refer to this on how to register your theme and how to generate a token: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 9, 2019 at 9:20 am #1135853
    Sonja
    This reply has been marked as private.
    September 9, 2019 at 11:21 am #1135901
    hankboomer

    Thank you Rikard, i successfuly created a token and downloaded the 4.6.1 …

    • This reply was modified 5 years, 3 months ago by hankboomer.
    September 9, 2019 at 2:34 pm #1136030
    Victoria

    Hi hankboomer,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    September 11, 2019 at 9:10 am #1136938
    Sonja
    This reply has been marked as private.
    September 11, 2019 at 5:33 pm #1137112
    Günter

    Hi,

    Please update to 4.6.2 – just released.

    There had been some fixes and backwards comp. issues since 4.6.1.

    Best regards,
    Günter

    September 12, 2019 at 10:26 am #1137450
    Sonja

    All problems solved after the update 4.6.2!

    Many thnx!
    Sonja

    September 12, 2019 at 9:41 pm #1137669
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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