Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 25, 2018 at 4:15 pm #917424
    nonne

    Hi Team Enfold

    Som issues on upgrading to 4.2.4 (on WP 4.9.4)
    (I have rolled back to Enfold 4.2.3 to make site work again so obviously I cannot ref. any ex.)

    1: Masonry gallery does no longer show on a page – just “nothing”, a white page

    2: Tab section: Shows up but links do not work anymore – you are not able to clik from tab to tab

    3: Whitespace only works when placed within columns – so if titles, text etc is not put into a column whitespacing have no effect

    Log in info for the specific customer site I have tested the upgrade on provided in private (I have more sites with Enfold but will not update these before these issues are solved)

    Best regards

    February 25, 2018 at 4:27 pm #917435
    Victoria

    Hey Carsten,

    Here is a thread for you to consider
    https://kriesi.at/support/topic/theme-update-issue-error-with-the-update-to-4-2-4-the-headline-rotator-stops/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    February 25, 2018 at 6:36 pm #917486
    nonne

    Hi Victoria

    Thanks for your quick answer :-)

    The thread you are referring to – well – some of it is much too technical for me – something “preventing a javascript from being loaded…” due to “compression tool that fetches the javascript of multiple files”…? It is greek to me ;-)

    – but one thing I do notice is the question about disabling any security plugin – and I do not have any such plugin (only a couple of basic plug ins in all – but please log in for yourself…).

    Any other thoughts?

    Thanks in advance

    February 25, 2018 at 7:00 pm #917509
    Mike

    Hi,
    I see your PHP Version: 5.3.10, this PHP version has been known to cause many errors since the new wordpress recommendation is version 7.
    Please ask your webhost to update your PHP.

    Best regards,
    Mike

    February 25, 2018 at 7:05 pm #917510
    nonne

    Hi Mike

    Thanks again for getting back so quickly, really appreciate it! :-)

    I will ask my provider and try updating again hopefully later next week.

    Best regards

    February 25, 2018 at 7:31 pm #917545
    Mike

    Hi,
    Glad to hear, we will leave this open to hear back from you. Thank you for using Enfold.

    Best regards,
    Mike

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