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  • #917424

    Hi Team Enfold

    Som issues on upgrading to 4.2.4 (on WP 4.9.4)
    (I have rolled back to Enfold 4.2.3 to make site work again so obviously I cannot ref. any ex.)

    1: Masonry gallery does no longer show on a page – just “nothing”, a white page

    2: Tab section: Shows up but links do not work anymore – you are not able to clik from tab to tab

    3: Whitespace only works when placed within columns – so if titles, text etc is not put into a column whitespacing have no effect

    Log in info for the specific customer site I have tested the upgrade on provided in private (I have more sites with Enfold but will not update these before these issues are solved)

    Best regards

    #917435

    Hey Carsten,

    Here is a thread for you to consider
    https://kriesi.at/support/topic/theme-update-issue-error-with-the-update-to-4-2-4-the-headline-rotator-stops/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #917486

    Hi Victoria

    Thanks for your quick answer :-)

    The thread you are referring to – well – some of it is much too technical for me – something “preventing a javascript from being loaded…” due to “compression tool that fetches the javascript of multiple files”…? It is greek to me ;-)

    – but one thing I do notice is the question about disabling any security plugin – and I do not have any such plugin (only a couple of basic plug ins in all – but please log in for yourself…).

    Any other thoughts?

    Thanks in advance

    #917509

    Hi,
    I see your PHP Version: 5.3.10, this PHP version has been known to cause many errors since the new wordpress recommendation is version 7.
    Please ask your webhost to update your PHP.

    Best regards,
    Mike

    #917510

    Hi Mike

    Thanks again for getting back so quickly, really appreciate it! :-)

    I will ask my provider and try updating again hopefully later next week.

    Best regards

    #917545

    Hi,
    Glad to hear, we will leave this open to hear back from you. Thank you for using Enfold.

    Best regards,
    Mike

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