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  • #1479113

    Hi, Please help me with the issues that I face after updating the enfold.
    Color section background image is not showing (cache is cleared and incognito browser is used).
    There are unnecessary symbols on blog page and also in Advanced Layout Builder.
    Thank You in advance!

    #1479130

    Hey Aram,

    Thank you for the inquiry.

    We temporarily disabled the Enfold > Performance > File Compression settings, and this seems to have fixed the issue with the blog page. We are not yet sure why the background image of the color section is not displaying. It worked fine on a test page we created (see the private field).

    Please try to remove the current color section and delete the related background image from the Media > Library, then add the color section again and re-upload the image. Let us know how it goes.

    Best regards,
    Ismael

    #1479204

    Hi! Thank You for your reply and for going through it. I have checked the sample page that you have created, made some tests and here what I have found. When you create new page and put a color section with image background (like you have done), defining parameters like no repeat or stretch… It will show up for the first time. But as soon as you try to adjust the parameters after first save or create new color section on that existing page, the image will disappear. When you bring back the parameters to the values that you have defined when creating that page and section for the first time it will appear again. So this issue is making the work on the site completely impossible. Please take a look again. Previously the site was working completely without issues, and those issues came up after update of the template. One interesting point also, I have multiple sites on enfold, and on others there was no issue after the update. Only this one, so far as I noticed.

    #1479278

    Hello again. Some updates. I have found that the issue is coming from the plugin WP-Optimize – Clean, Compress, Cache. Even if the Cache is deactivated but the plugin is active, I am getting this issue. And the strange point is that I am facing this issue only with this site. The difference between sites are hosting providers. So deactivating the plugin solved the issue. Thank You for your time and all the best to you!

    #1479325

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    #1479368

    Thank you! Please close the topic

    #1479403

    Hi,

    Thanks for the update. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Issues after update’ is closed to new replies.