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  • #326071

    Hi brand new site with Enfold 2.9.2 and WP 4.0, all plugins disabled and cache cleared in both Chrome and Firefox.
    Have tried a few of the cool (jQuery powered?) features: Accordian FAQ and various sliders but issues with display of all of them.
    Please see example of Accordian FAQ. The default content displays but the animation isn’t working – mouse click on toggle does not open display.
    Thanks in advance for your help.


    Hi consultjon!

    Your avia.js file isn’t complete. Looks like it failed uploading.

    Try logging in to your server over FTP and then replacing the entire js folder so that the files are all correctly uploaded.

    You could also do a fresh install following this video:



    Hey Devin
    This sounded like it would be the solution for sure – there were clearly problems with my install.
    But I have tried replacing the entire JS folder and then a complete fresh download + install via FTP and the issue persists.
    Could you have another look?



    Please try de-activating all active plugins and check if that helps. Seems like files were not overwritten successfully. Please try re-updating the theme and make sure to overwrite all files


    This reply has been marked as private.

    Go to your functions.php file in the enfold theme files and then search for:

    wp_enqueue_script( 'avia-default', $template_url.'/js/avia.js', array('jquery'), 2, true );

    Change the 2 to a 22.

    The broken avia.js is still getting cached so when the server loads everything up its loading enfold/js/avia.js?ver=2 which is the broken file. Changing the version to 22 will break the cache and fix it immediately for you.

    • This reply was modified 9 years, 8 months ago by Devin.

    Thanks Devin, that worked immediately just as you said it would.
    Great support.

Viewing 7 posts - 1 through 7 (of 7 total)
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