Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 12, 2021 at 2:04 am #1271720
    nick_obee

    Hi guys

    I reported this issue on our homepage last month and you resolved it for me, although I don’t really understand how you resolved it.
    I now have the same issue (advanced layout editor just whirling away and not actually opening).

    The web page in question is https://woodlands.southampton.sch.uk/parental-surveys-feedback/
    I have created you a user account, if you wouldn’t mind taking a look and letting me know how to resolve should the issue appear on any other pages.

    January 13, 2021 at 4:43 am #1272015
    Rikard

    Hey nick_obee,

    Thanks for the login details. Please enable debug in order to see layout builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you if you give us permission to do so.

    Best regards,
    Rikard

    February 8, 2021 at 1:25 pm #1278651
    nick_obee

    Hi Rikard

    Thanks for the response. I have enabled the debug mode, but can’t see anything obvious as the reason for it not working.

    Can you have another look & advise?

    Thanks

    Nick

    February 9, 2021 at 9:19 am #1278969
    Rikard

    Hi Nick,

    Thanks for the update. I created a test page, please see private. There is a 403 error on a WordPress file, after adding the content after the Parental Surveys & Feedback header. I’m not sure why that is, but I’ve asked the rest of the team to have a look as well. Please reply to this thread, so that it gets added back to our support queue.

    Best regards,
    Rikard

    February 9, 2021 at 10:28 am #1278986
    nick_obee

    Ok thanks Rikard, very strange issue as majority of the pages are absolutely fine.

    I recently experienced the same issue on my homepage which Nikko resolved for me, but I didn’t understand the resolution enough to execute that myself

    February 9, 2021 at 12:09 pm #1279020
    Yigit

    Hi,

    Please see “Troubleshoot: Text Block element not loading” section here – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly

    In your case, issue seems to be related to “head” in “head teacher”. Please contact your hosting provider and ask them to whitelist the word “head” :)

    Best regards,
    Yigit

    February 9, 2021 at 2:39 pm #1279087
    nick_obee

    Thanks Yigit

    I have raised it with them.

    February 9, 2021 at 2:40 pm #1279091
    Yigit

    Hi,

    Great!
    We will keep the thread open and wait to hear from you :)

    Best regards,
    Yigit

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