Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 22, 2025 at 10:46 am #1484578
    JoStudioDeRijp

    Hi Enfold support!

    We are experiencing an issue with the contact form.
    After submitting it, we receive the following message: (translated in english)

    The token to validate the form has already expired.
    The form could not be submitted. Please reload the page and try again.
    The verification time for the form is missing or has expired.

    If we remove Google reCaptcha, the form works.
    Currently, both V3 and V2 are active.

    Thee time of de server is correct.
    Can you please help us with this issue?
    We hope so! :-))

    Kind regards, Jolanda, JoStudio

    May 22, 2025 at 12:44 pm #1484581
    Rikard

    Hey JoStudioDeRijp,

    Did you try to generate a new token? https://kriesi.at/documentation/enfold/contact-form/#activate-google-captcha

    Best regards,
    Rikard

    May 22, 2025 at 12:47 pm #1484582
    JoStudioDeRijp

    Hi Rikard,

    Yes we already tried that. Unfortunaltely that didn’t helped.

    Kind regards, Jolanda

    May 23, 2025 at 12:01 pm #1484603
    Rikard

    Hi,

    Did you check that the keys are working in your Google account? https://www.google.com/recaptcha/admin/

    Best regards,
    Rikard

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