Hello,
I get this error when trying to update the theme:
Thank you for your help.
Tisha Clark
Hey,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/
Best regards,
Yigit
Hello,
I am using Enfold 4.5.1 and I would like to update using the dashboard. Under “Theme Update” I see:
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:
Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occured accessing your purchases. Unable to check for updates.
I am using my Envato Item purchase code in the Token field. Is this correct?
Hi,
@rjcrowson no, please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a personal token and insert it in Enfold theme options :)
Best regards,
Yigit