Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1109576

    Hello,
    I get this error when trying to update the theme:

    Thank you for your help.
    Tisha Clark

    #1109579

    Hey,

    Thanks for contacting us!

    Please refer to this post – https://kriesi.at/support/topic/ (Purchase code hidden if logged out) -and-validating-personal-token/

    Best regards,
    Yigit

    #1109594

    Hello,
    I am using Enfold 4.5.1 and I would like to update using the dashboard. Under “Theme Update” I see:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    I am using my Envato Item purchase code in the Token field. Is this correct?

    #1109597

    Hi,

    @rjcrowson no, please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/# (Purchase code hidden if logged out) -personal-token and generate a personal token and insert it in Enfold theme options :)

    Best regards,
    Yigit

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.