Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • May 25, 2018 at 8:14 pm #962356
    turistai

    Hello team,
    My site has the same issue already reported in a previous thread.
    The solution suggested to update header.php in the child theme has no sense in my case because the child theme only has a function.php.
    What should I do fix the issue?
    Thanks

    May 28, 2018 at 12:33 pm #963119
    Victoria

    Hey turistai,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 28, 2018 at 1:17 pm #963160
    turistai

    Hello,
    temporary admin access to my website is in the private content.
    Thanks

    May 29, 2018 at 8:13 pm #963917
    Basilis

    Hi,

    What is the problem exactly, sorry not sure.

    Best regards,
    Basilis

    May 29, 2018 at 8:45 pm #963929
    turistai

    Hello,
    when the option “open info modal on privacy and cookies” is active I get the following error:
    “Default Lightbox must be activated for this feature to work”.

    In this thread https://kriesi.at/support/topic/default-lightbox-must-be-activated-for-this-feature-to-work/
    the moderator @victoria suggested to update header.php in the child theme to solve the issue.

    In my case there is no sense because my the child theme only has a function.php.

    So how can I fix the error “Default Lightbox must be activated for this feature to work”.?
    Thanks

    June 1, 2018 at 7:53 am #965086
    Rikard

    Hi,

    Thanks for that, I wanted to login and check your site, but I get an error message on the URL below. How can we login?

    Best regards,
    Rikard

    June 1, 2018 at 8:03 am #965092
    turistai

    Hello,
    sorry. please use the correct link in the private content.
    You have to accept privacy policy to log in
    Thanks

    • This reply was modified 6 years, 6 months ago by turistai.
    June 1, 2018 at 3:38 pm #965420
    Stepconsulting

    My case too. I don’t have the header.php file in my child theme

    June 2, 2018 at 7:21 am #965711
    Rikard

    Hi turistai,

    Thanks for that, though the login details are not working. Please check and verify.

    ERRO: Nome ou senha inválidos.

    Best regards,
    Rikard

    June 2, 2018 at 7:21 am #965712
    Rikard

    Hi Stepconsulting,

    Please open your own thread and include admin login details to your site in private.

    Best regards,
    Rikard

    June 3, 2018 at 3:35 pm #966148
    turistai

    Hello,
    Try now.
    Thanks.

    June 4, 2018 at 9:57 am #966399
    Stepconsulting

    Hi,
    it looks like I can’t create my own thread.

    Regards

    June 4, 2018 at 9:39 pm #966834
    Basilis

    Hi,

    Why is that? What error do you receive?

    Best regards,
    Basilis

    June 5, 2018 at 10:29 pm #967521
    turistai

    Hello,
    please could I have a suggestion to solve my problem: when the option “open info modal on privacy and cookies” is active I get the following error:
    “Default Lightbox must be activated for this feature to work”.
    Already included admin login details to my site in private.
    Thanks

    June 8, 2018 at 9:35 pm #970187
    Basilis

    Hi,

    I check your admin and from the details, the Lightbox is not active.

    Best regards,
    Basilis

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