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  • October 31, 2022 at 12:03 pm #1370778
    sensiblekaren

    Hello

    I wonder if you can help. As a of a few days ago we cannot add the events calendar tickets to the woocommerce cart on a desktop (on a mobile it works fine). We have cleared caches and checked plugin clashes and cannot find any problem

    i have also approached the events calendar plugin developers but had no response.

    See link to video of the issue below and the website.

    Any insight much appreciated

    November 2, 2022 at 11:19 am #1371032
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please try de-activating facebook pixels plugin temporarily, clear cache and check if that helps?

    Best regards,
    Yigit

    November 4, 2022 at 2:29 pm #1371342
    sensiblekaren

    Thank you but I checked all the plugins and theme for conflicts already.

    In the end I had a reply from The Events Calendar and it worked so sharing the solution here in case others come up against the same thing and need help:

    First, please check that Enable Stock Management is checked under WooCommerce > Settings > Products > Inventory.

    Next, head to Tickets > Settings > General > Display and check under the Ticket and RSVP Display Settings section — if the Enable New RSVP Experience and Enable Updated Tickets Experience options aren’t enabled, please enable them, then recheck the behavior on the frontend. You may need to clear your site and browser caches prior to rechecking.

    November 5, 2022 at 8:58 am #1371415
    Yigit

    Hi,

    Thanks a lot for sharing your solution, Karen! We will note it for future in case any else has the same issue :)

    Let us know if you have any other questions and enjoy your weekend!

    Best regards,
    Yigit

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