Installed wp and enfold theme and will not move from wp-admin. - Support

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October 5, 2013 at 11:09 am #170770

techtools
Participant

installed on onlinebusienssplanners.com and cannot login to manage theme changes. Followed all instructions but not sure what the issue is.

October 6, 2013 at 5:16 pm #171216

Yigit
Keymaster

Hi techtools!

Can you elaborate? You do not remember your login credentials?

Best regards,
Yigit

October 6, 2013 at 9:30 pm #171323

techtools
Participant

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October 6, 2013 at 9:31 pm #171324

Yigit
Keymaster

Hey!

Please try http://onlinebusinessplanners.com/wp-login.php

Best regards,
Yigit

October 6, 2013 at 9:38 pm #171327

techtools
Participant

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October 6, 2013 at 10:23 pm #171343

techtools
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October 6, 2013 at 10:25 pm #171346

Yigit
Keymaster

Hey!

Sure, but just so you know, It works on my end http://i.imgur.com/03Ow6eZ.jpg

Best regards,
Yigit

October 6, 2013 at 10:29 pm #171349

techtools
Participant

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October 6, 2013 at 10:38 pm #171352

Yigit
Keymaster

Hello!

Now i know what you mean, please go to plugins folder and delete your plugins

Best regards,
Yigit

October 7, 2013 at 12:18 am #171366

techtools
Participant

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October 7, 2013 at 12:53 am #171376

Yigit
Keymaster

Hi!

The ones that are located in wp-content\plugins

Regards,
Yigit

October 7, 2013 at 12:59 am #171379

techtools
Participant

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October 8, 2013 at 1:05 am #172001

techtools
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October 8, 2013 at 1:10 am #172004

Yigit
Keymaster

Hi!

You previously said that you are going to install WordPress and Enfold once again, have you tried it? If not, please try re-installing via FTP
For a quick guide on installing your theme take a look at this video on installing the Enfold theme via FTP:

Regards,
Yigit

October 8, 2013 at 9:46 am #172119

techtools
Participant

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October 8, 2013 at 1:29 pm #172194

Yigit
Keymaster

Hello!

Yes i could login to dashboard. I have not tried activating Enfold but i checked that it is the version 2.2. At this point, i would suggest you to update Enfold to 2.3.1 via FTP
For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

Cheers!
Yigit

October 8, 2013 at 2:34 pm #172248

techtools
Participant

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October 8, 2013 at 2:55 pm #172258

Yigit
Keymaster

Hi!

Please go to ThemeForest again and go to Downloads in your profile, then download Enfold once again. The newest version will be downloaded. Then you can install it via FTP as shown in link in my previous post

Cheers!
Yigit

October 8, 2013 at 4:45 pm #172316

techtools
Participant

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October 8, 2013 at 4:54 pm #172319

Yigit
Keymaster

Hi!

I tagged our head of support.
To summarize the issue; when activating Enfold, WordPress dashboard cannot be reached. It is just a blank white page. I tried to Live Preview Enfold, but again, it only shows a blank page.

Regards,
Yigit

October 9, 2013 at 7:42 am #172895

Dude
Participant

Hi!

Please try to increase the allocated memory to 128M by editing wp-config.php: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Cheers!
Peter

October 10, 2013 at 1:21 am #173330

techtools
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October 10, 2013 at 6:21 am #173452

techtools
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October 10, 2013 at 8:38 am #173487

Dude
Participant

Hi!

1) You can install this plugin: http://wordpress.org/plugins/change-memory-limit/ to test if the memory limit has been increased.

2) If the theme still doesn’t work activate the debug mode: http://codex.wordpress.org/Editing_wp-config.php#Debug by editing the wp-config.php and check if wordpress outputs any error messages on the admin page ( http://onlinebusinessplanners.com/wp-admin/ ).

Regards,
Peter

October 10, 2013 at 10:13 am #173518

techtools
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