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Viewing 15 posts - 1 through 15 (of 15 total)
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  • March 13, 2018 at 10:54 pm #926316
    kona123

    Hi,

    I’ve been using the Enfold Instagram widget since I built my site and it’s been awesome, very elegant. But I noticed today that it has stopped working. Both on my home page mid section and in footer it delivers the error “Instagram has returned invalid data.”. I’ve removed and re-added but no difference.

    http://www.TVSRBSA.org

    Thanks!

    March 13, 2018 at 11:04 pm #926321
    Yigit

    Hey,

    Could you please try de-activating all active plugins and check if that helps?

    Best regards,
    Yigit

    March 13, 2018 at 11:16 pm #926323
    gooflo

    I am having the same problem. I recently installed some plugin, one also dealing with Instagram, but I already de-installed it. Now I only have the plugins activated when it was working – but it still does not, same error message.

    Webpage: http://utasglueck.de

    • This reply was modified 6 years, 9 months ago by gooflo.
    March 13, 2018 at 11:24 pm #926330
    Yigit

    Hi!


    @gooflo     Please firstly update Enfold to the latest version 4.2.6 – kriesi.at/documentation/enfold/updating-your-theme-files/ and also make sure your PHP version is minimum 5.6. You can contact your hosting provider and they can upgrade it. That should solve the issue as it was fixed already. If it does not, please start a new thread and attach temporary logins in private content field

    Best regards,
    Yigit

    March 13, 2018 at 11:55 pm #926336
    gooflo

    I upgraded to 4.2.6 and I am using php 7.2 – but the error is still the same.

    What do you mean by “temporary logins in private content field”? => ok, found it … and created new thread with login infos.

    • This reply was modified 6 years, 9 months ago by gooflo.
    March 14, 2018 at 12:17 am #926344
    pddcoms

    The same…a few hours ago it was working! jet-ceramic.ru

    March 14, 2018 at 1:53 am #926356
    mrjohnson2

    I’m getting the same here on my site. Not sure what happened. Most likely something on the instagram API side

    March 14, 2018 at 9:33 am #926498
    mikkelholt

    I have the same problem on my sites?

    March 14, 2018 at 9:51 am #926504
    Dataplus_gmbh

    Hi Yigit.

    Just for info: the same problem here since this morning.

    Enfold, PHP and all Plugins are up to date and nothing has been changed since yesterday.

    Greetings
    Manuel

    March 14, 2018 at 10:13 am #926518
    Manny Rodrigues

    Same issue on my sites. All had been updated for some time. Then recently received the following “Instagram has returned invalid data”

    March 14, 2018 at 11:00 am #926540
    carstenstrandvad

    Same Issue here this morning, yesterday no problem!

    March 14, 2018 at 11:44 am #926554
    Malene123

    Same here – and everything was working fine yesterday

    March 14, 2018 at 6:35 pm #926762
    Yigit

    Hey,

    Please refer to my post here – https://kriesi.at/support/topic/enfold-instagram-widget-not-working-enfold-4-2-6-php-7-2/#post-926751

    Cheers!
    Yigit

    March 15, 2018 at 3:51 am #926978
    kona123

    Credit for first post about it? ;p
    Thanks for the update, worked for me.

    March 15, 2018 at 9:45 am #927162
    Yigit

    Hi,

    @kona123 yes, i believe the issue was first reported by you. Thanks for that :)
    You are welcome! Let us know if you have any other questions or issues!

    Best regards,
    Yigit

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