Tagged: instagram
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June 7, 2018 at 11:01 pm #969821
After updating to 4.4, I was not able to get the instagram widget working again. Tested on multiple browsers. Creds sent privately
June 10, 2018 at 6:03 pm #970816Hey bluesbrush,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisJune 11, 2018 at 5:01 pm #971294This reply has been marked as private.June 12, 2018 at 8:57 pm #971840Hi bluesbrush,
Can you please try removing the widget and recreating it?
Best regards,
VictoriaJune 12, 2018 at 10:16 pm #971918That was the first thing I tried before creating this ticket.
June 12, 2018 at 11:00 pm #971940Perhaps of interest to also mention that when trying to plug in various accounts into the instragram widget, I get a few different versions of not working.
“only visible for admins – You need to specify an instagram username”
sometimes just says “You need to specify an instagram username”
and always includes “no images available at this moment”June 13, 2018 at 4:51 am #972027I’m also getting the No images available at the moment message on the Instagram widget after an update to 4.4.1 on WP 4.9.6.
June 14, 2018 at 9:14 am #972691Hi!
Can you please remove the widget, clear the cache and try adding the widget again?
Cheers!
VictoriaJune 14, 2018 at 2:46 pm #972823This reply has been marked as private.June 14, 2018 at 4:38 pm #972892Hi pooyasarbazi,
Thanks for giving us admin access, however when I tried to login with the credentials you gave it doesn’t work, please check.
Best regards,
NikkoJune 17, 2018 at 7:57 am #973827This reply has been marked as private.June 17, 2018 at 11:46 pm #974051hi
- This reply was modified 6 years, 6 months ago by Victoria.
June 18, 2018 at 12:51 pm #974214Hi pooyasarbazi,
Can you please make another account and change the language to English, please?
Best regards,
VictoriaJune 18, 2018 at 9:45 pm #974483This reply has been marked as private.June 19, 2018 at 2:12 am #974566Having all these issues as well. Now it’s stuck on the “You need to specify an instagram username”. I updated the theme, checked PHP version on hosting, removed and re-added the widget, and all the other suggestions mentioned in various threads.
June 19, 2018 at 10:20 pm #975014Hi,
It can be an issue with the configuration of permitions and php installation of server, it is not just our theme.
Can you in the mean time use something else, until we can push an update? A related Instagram Plugin maybe?Best regards,
BasilisJune 22, 2018 at 4:31 pm #976401I am having the same issue. In tracking this down I see that when I update the widget settings the code is trying to update avia_instagram_widgets_cache instead of widget_avia-instagram-feed
That is preventing the system from applying the settings. This only happens when I am in wp-admin/customize.php (Widgets)
When I am in /wp-admin/widgets.php and editing the Instagram widget it will properly save the settings.
I have verified the settings are saving to the wp_options table for the option_name “widget_avia-instagram-feed”
I have attempted to remove and reinstall and cleared cache.
- This reply was modified 6 years, 6 months ago by Basilis.
June 24, 2018 at 8:32 pm #977192Hi,
I have removed your private details from a ticket where someone else started.
Please create your own one.Thank you
Best regards,
BasilisJanuary 11, 2019 at 3:48 pm #1052773I still have the same issue.. super annoying :-(
Would be nice the solution gets shared :-)
January 11, 2019 at 6:50 pm #1052846Hi joax,
Please refer to solutions posted here
If you need further assistance please let us know.
Best regards,
Victoria -
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