Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • August 22, 2019 at 8:36 am #1129873
    AusWeb

    Hi there, Instagram feeds across all of our sites have stopped working today.

    Error message:

    Errors found:
    Instagram has returned invalid data.

    We have re-entered and re-saved the Instagram usernames, and the usernames are correct.

    How can we fix this?

    August 22, 2019 at 9:58 am #1129915
    Victoria

    Hey AusWeb,

    Which Enfold are you running? We had the issue with way older versions and also it can be the issue on the Instagram side.

    Best regards,
    Victoria

    August 23, 2019 at 3:31 am #1130169
    AusWeb

    Hi Victoria, thanks for your reply. Yes everything (WP, Enfold, plugins) is up to date.

    Any ideas? Is this happening on any other Enfold sites that you know of?

    August 23, 2019 at 7:56 am #1130229
    Rikard

    Hi,

    Could you post login details in private so that we can look at the actual page you linked to please? It seems to be in maintenance mode.

    Best regards,
    Rikard

    August 23, 2019 at 8:12 am #1130236
    AusWeb

    Sure – sorry about that!

    August 23, 2019 at 1:11 pm #1130343
    Rikard

    Hi,

    Your site is in maintenance mode, that is likely why it’s not working. Please try to disable that.

    Best regards,
    Rikard

    August 26, 2019 at 12:28 am #1130784
    AusWeb

    Hi, thanks for your reply. I appreciate the support but I feel like this is a brush-off answer. If you look at the posts above, you’ll see I mentioned that it is happening across all of our sites, not just this one, including sites that are live, on a dev URL, and in maintenance mode. The issue was occurring even when the site was not in maintenance mode.

    Here are a handful of other sites where this is happening.

    Home

    http://shop.auswebcreative2.com.au/

    Who We Are

    About

    Home

    And many more.

    As you see there is nothing in common with these sites, they are all either dev URL or live URL, HTTP or HTTPS, and none are in maintenance mode.

    Any ideas?

    August 28, 2019 at 2:21 pm #1131604
    Ismael

    Hi,

    Thank you for the update.

    We encountered the a thread with this very same issue the other day. Unfortunately, we are not sure what’s causing the issue. We do know that the scraper is not getting the required JSON data. The same instagram account works fine on a localhost. Have you tried removing the database transients?

    // https://kriesi.at/support/topic/instagram-feed-not-working-4/#post-1131222

    Or try to delete the instagram folder in the wp-content directory, then update the widget.

    Best regards,
    Ismael

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