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Hi guys,
We have recently taken over the management of a website which uses the Enfold theme. We need to update this theme, but we dont have access to the previous companies auth codes / templates.
The template is currently on v. 4.2.4 and we need to update this to the latest version 4.5.2? But when we try this we get this error: Update Failed: Download failed. A valid URL was not provided.
What can we do to update the theme? Do we need to purchase the theme again and manually update or is there something else we can do?
Also, the site is using a child theme of Enfold (this is what is activated) could you tell me that (in theory) if we update the parent main Enfold theme it won’t damage the look / feel of the child theme?
thanks for your time
Rob
Hi Rob,
Thanks for contacting us!
Due to changes in Envato’s API, you would need to update Enfold manually, preferably via FTP and it should work. You can find more information here – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/.
Updating the parent theme should not cause any issues/differences on your child theme. That may only happen if, for example, you have modified header.php file on your child theme and parent theme has updated version of header.php file. But you should not experience such thing when updating from version you are currently using.
I hope that helps!
Cheers!
YigitThis reply has been marked as private.Hi Rob,
Here is how to update the theme:
If you need further assistance please let us know.
Best regards,
Victoria
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