Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1412692
    Paul Darby
    Guest

    The support forum is moaning at me… I’m really confused. I’m just another customer struggling to import a parallax demo.

    Kriesi support forum says…
    We are very sorry but it seems your Theme License has expired on June 7th, 2023

    Theme Forest says…
    Enfold – Responsive Multi-Purpose Theme
    Regular License
    5 months of support remaining. Extend now.

    Am I missing something?

    #1412752

    Hey Paul,

    Please note that a theme license and valid support is not the same thing, please refer to this if you should need to extend your support license: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    #1412931

    All I had to do was enter the purchase code in again, even though I had 5 months of support remaining. Anyway, all done now, thank you

    #1412934

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    #1412936

    all good thank you – please close

    #1412980

    Hi,

    Thanks for letting us know, I’ll close this thread for now then.

    Best regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)
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