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  • October 15, 2019 at 7:50 pm #1148173
    smsutton

    I’ve read the threads where others are having the same sort of issue with different things not showing in IE.
    I have disabled plugins and only once the images showed. Then with all of them still disabled, I went to a new window and typed in the address and nothing again. It’s the Fullwidth Easy Slider and Grid Row images.

    The website works in other browsers. Not sure what to do, but my client is not thrilled the site is not working in IE.

    Any help would be much appreciated! URL in private content.

    October 17, 2019 at 10:40 am #1148863
    Ismael

    Hey smsutton,

    Thank you for the inquiry.

    There is a compatibility fix added for IE in the latest release of the theme. Please upgrade the theme from v4.5.7 to the latest version, which is v4.6.3.1. Don’t forget to toggle the Enfold > Performance > File Compression settings after the upgrade.

    Best regards,
    Ismael

    October 17, 2019 at 10:18 pm #1149049
    smsutton

    Ok Thank you! I finally found the update, it wasn’t showing for me. Not sure what you mean by toggle the Enfold > Performance > File Compression settings after the upgrade.

    I found the settings, do you mean disable all 3, save and then enable them?

    October 18, 2019 at 7:49 am #1149155
    Rikard

    Hi,

    Please select to delete the old CSS and JS files under Enfold->Performance. If that doesn’t help then try to disable file compression, then turn it back on once you see the changes appearing on the front end of your site.

    Best regards,
    Rikard

    October 18, 2019 at 7:32 pm #1149384
    smsutton

    Thanks Rikard
    It seems when I enable the file compression, after disabling it, the site doesn’t show up properly in IE. If I leave it disabled, what does this do? will it slow down the site or will it be okay to keep it disabled? The site shows up correctly when it’s off.

    October 19, 2019 at 6:49 pm #1149510
    smsutton

    Checked the website in IE today and even with those settings disabled it is still not showing the images.

    October 20, 2019 at 5:34 am #1149547
    Rikard

    Hi,

    It’s ok to leave that disabled, but it might slow your site down a bit yes. You should be able to achieve the same thing with an external caching/minification plugin though, maybe you could try that out to see if that works better?

    Best regards,
    Rikard

    October 21, 2019 at 5:43 am #1149714
    smsutton

    I am still having the same original issue after updating the site and disabling these in the Performance area. (I’ve enabled them again)

    My client is not too happy their site is not working in IE… I hardly ever use IE- Edge but it’s the default browser on Microsoft computers and most people don’t know to use a different one. I don’t know what to do.

    Can someone check to see if you see the same thing I do. No images at the top in the slider or grid…

    October 23, 2019 at 5:28 am #1150376
    Ismael

    Hi,

    Thank you for the update.

    The issue on IE seems to randomly occur — sometimes it shows the images; other times it doesn’t. But we didn’t see any errors or anything in the stylesheets, so we’re not really sure what’s actually causing the issue.

    Is it working properly when the file compression is disabled? It is enabled when we checked the site. Please post the login detail in the private field so that we can debug the issue further.

    Best regards,
    Ismael

    October 30, 2019 at 10:47 pm #1152541
    smsutton

    Ismael,
    It is also random when compression is disabled. I activated the siteground optimizer plugin and it seems to be working now.
    You can close the tread and if I have further

    Thank you!

    • This reply was modified 5 years ago by smsutton.
    November 2, 2019 at 3:45 pm #1153271
    Victoria

    Hi smsutton,

    Glad you got it working for you! :)

    If you need further assistance please let us know in a new thread as we are closing this one.

    Best regards,
    Victoria

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