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Posts
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Hi guys,
I hope I can explain what is happening. Temp log in in private Content.
This page
venicediving.com/corso-istruttori-padi-idc
when I try to do any change (add an element, change some text, whatever), since yesterday, the preview is not showing up anymore half of the page.
In the editor, everything is present normally, but when you save or preview the changes done, the “half down” of the page disappears.
in these screenshots you can see:
normal
after
I tried to show the mal-behaviour.
In the screenshot case I added an accordion at the bottom of the page but as you can see, half of the page disappeared.I’m sure I have been very clear.
Thanks in advance guys as alwaysHey Daniele,
Thank you for the inquiry.
We cannot find the accordion element in the page (shown in the 2nd screenshot). Did you remove it?
The issue probably occurs because there are html in the builder elements that do not have a proper closing tag, which could break the layout of the page and remove the following builder elements.
Best regards,
IsmaelYes Ismael,
I did not save the page because of that behavior otherwise I loose all the rest of the content.
It’s not the accordion; try to do whatever and the result is the same.So what should I do?
the point is that yesterday I was working on that page and everything was fine (i was also able to add the part in the secon blue color section starting with Instructor Development Course e quale centro PADI IDC scegliere…)
and then from nowhere this strange behavior started.Ah, i tried some other pages but no problem with those.
Thanks
Hi,
Thank you for the update.
We tried to clone the page by saving the current content as template but some of the content are gone when we add it back to the test page (see private field). Please set the builder to debug mode so that we can copy the shortcodes manually.
// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
Did you add html tags in the page (scripts, input tags, divs etc)? Please check if there are unclosed html tags and correct them.
Best regards,
Ismaelhi Ismael,
yes I tried already myself to clone and do a new page but same result. I also checked trying to delete row by row to see if there is some row with issues but I found nothing.
I noticed that, by the way
in this color section you the X, clone, save and template icons on the bar they do not appear, which is quite strange.
(but if you delete this section the issue still persists)By the way I activated the debug mode. (and no i didn’t add html tags, unless accidentally)
Thanks again
Hi,
Thank you for the info.
The login token above already expired, so we were not able to edit the test page. Please generate a new login token with a longer expiration. For the meantime, try to edit the original page, look for the shortcode field, copy the shortcodes there and paste it back to the test page. We will try to check it again.
Best regards,
IsmaelHi,
Thank you for the update.
We have checked the actual shortcodes in the page and it looks like the shortcodes starting from the section “Perché scegliere Venice Diving come centro per la tua formazione Istruttore Subacqueo PADI IDC?” is missing. This is why everything is removed once the page is updated. Unfortunately, we are not sure where it went. You may need to update page and recreate the missing content from scratch.
Best regards,
IsmaelHi Ismael, thanks for your time.
At the beginning I was afraid I did a mistake myself yesterday but it’s not like that.
I re pasted now in the test page. I see it fully written and if you don’t touch anything you can see it properly.
The shortcode copied from the original page is “Complete”.
But when you do something, then you preview or view the page, the same issue persists.
And If if you leave the page intact and you come back in, then you see what you wrote, whit the shortcode changed by itself.
Please check coping and pasting from original page.Also, Did you see my previous screenshot?
Could not be some problem is with that section since you cant see the editing icon of the color section?
But deleting that section is not resolving the thing…..
…I’ve been trying everything, but whatever I do, then the issue comes out. I already tried to re write everything.
Which is quite worrying for me because is the most important page of the website.Best,
Ok guys I got it, or at least I found (maybe) out the part generating the issue
I wish to explain you here, maybe can be useful for the future for someone else, or maybe not. :)
First of all, in the issuing page I noticed that:
here, the list is bold even though there is no bold tag on the html.
And this is exactly inside the section where you cannot see the editing icon like my screenshot of two days ago.So I tried to rebuild the page from a 2 months old version and re-do everything step by step.
When I arrived to that section that on the issue version you cannot see the icons, it happens like this:
So the 1/2 columns behave strangely and I remember that happened the same a week ago when I was modifying the page. but At that time I did not pay a lot of attention and I clicked something and I “fixed” the strange breaking row behavior.I left on your test page the situation at this step, so you might check what is the source of this issue.
At this step, by the way, the preview is not yet “deleting” what’s below. But I guess everything started from this point.From my side, now I’m able to fix the original page so we can close the topic but I’d really appreciate if you can enlighten me about what happened.
And thanks again for your support
Hi,
That is quite strange. We encountered this kind of issue before and it usually happens in the builder when an html tag was not closed properly but when we checked your page, we cannot find any invalid html tags, so we are not really sure what was the issue here. Please feel free to open another thread if the problem happens again.
Thank you for your patience.
Best regards,
Ismael
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