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  • #1117883

    Hello,
    I have Enfold 4.5.7. I followed the documentation guidance for adding your own fontello/flaticons.
    I even went to the fontello.com site and created my own download file.

    None of the icons display in Enfold. They are just empty rectangles.

    Help please!
    Thank you

    #1118053

    Hey edash22,

    Thank you for using Enfold.

    The icons are displaying properly on our end — checked on Microsoft Edge Windows 10. Is this fixed? Which browser are you using?

    Best regards,
    Ismael

    #1118208

    Thanks – but it’s not a browser issue. Using fontello, I dragged in several SVG icons (originally from Flaticon).
    What happened behind the scenes is that it used some kind of code and mapped my “new” icons to existing Fontello icons.

    Initially when I loaded the icon file, and viewed in Enfold, it showed the icons as blank rectangles. (Today, it is showing them as fontello icons, but not the ones I uploaded.)

    So, I guess the real problem lies with fontello.com. It’s not correctly allowing SVG icons to be brought in.

    Thank you for listening! If you have any influence on fontello.com that would be nice.
    Ellen

    #1118279

    Hi edash22,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1118314

    Thanks – it’s not necessary. I think there are two problems here, but they are somewhat browser related.

    (1 – Enfold related) Today, the icons are displaying in Enfold; yesterday they were rectangles. So, some kind of browser issue with displaying icon fonts (caching?) that takes a little bit of time (hours) to resolve.

    (2 – Fontello related) I think I had used Fontello.com years ago to add some icons to an earlier version of Enfold. I remember it working just fine. I guess I should have cleared my cookies? It seems that when I revisited Fontello and added in more icons, it hung on to the ones from years ago also. But when everything was displaying as rectangles (back to problem 1), it was hard for me to know that.

    Thank you again for your support! You can consider this closed, but possibly informative to others who see rectangles for icons and might have some caching/cookie issues.

    #1118323

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 6 posts - 1 through 6 (of 6 total)

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