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April 15, 2022 at 3:15 pm #1348513
Hi,
After several tries, import Restaurant demo Files don’t work (Curl 28) on a new install of wordpress on OVHcloud.
I download restaurant.zip (63 Kb), decompress and upload it in “uploads/avia_demo_files/restaurant”
Retry import…. no error message
But no images (medias folder empty) and no slider !
Thanks for help !April 16, 2022 at 8:05 pm #1348576Hey grafxwork,
Thank you for the link to your site and telling us that you are using OVH hosting, recently we had another user on OVH hosting that couldn’t install a demo and it turns out that OVH hosting disabled the set_time_limit() function along with a negative value for Max input time,
I have checked your site and it also has these server issues, perhaps you can ask OVH hosting to correct, but the last user had to move to another web host that allowed for standard PHP settings.
You can read this thread here.Best regards,
MikeApril 19, 2022 at 11:43 am #1348772This reply has been marked as private.April 19, 2022 at 11:52 am #1348774Hi,
Please ask OVH hosting to enable the set_time_limit() function and correct the negative value for Max input time, it should be a positive number like 180.
So you see from the other thread I did try to install via FTP but it would not work.
These are not normal or standard server settings.Best regards,
MikeApril 19, 2022 at 12:05 pm #1348780This reply has been marked as private.April 19, 2022 at 12:38 pm #1348787Hi,
Please see our documentation for manually importing a theme demo.
If you find that the OVH config values will not allow you to import the demos, please note that you can still use the theme to manually create your site, if you choose to not do this and wish to ask for a refund, then go to your Envato account for the refund, as all refunds must go through there, this support forum has no ability to apply refunds.Best regards,
Mike -
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