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  • May 11, 2022 at 12:35 pm #1351360
    leplusweb

    Hello,
    thank you for your work on this theme and for your support.

    Today we are having a problem importing a demo of the theme.

    When we import it (demo construction), we have the message “Import didn’t work! You might want to try again”.

    By checking the network sources, the admin-ajax.php file visibly times out and provides a “500 Internal Server Error” response.

    We turned to your documentation on the subject: https://kriesi.at/documentation/enfold/import-demos/

    We increased to 256M in the wp-config define('WP_MEMORY_LIMIT', '256M'); without success.

    We attempted a manual install by putting add_theme_support( 'avia_demo_store_downloaded_files' ); in function.php of child_theme used and downloaded (from https://github.com/KriesiMedia/enfold-library/blob/master/demos/construction/construction.zip) in /uploads/avia_demo_files/construction but it doesn’t work no more.

    What to do ?
    Is it possible to have a link to the files to download them directly to the FTP and have an SQL query to execute in the database?

    Thank you for your help

    May 13, 2022 at 5:07 am #1351621
    Ismael

    Hey leplusweb,

    Thank you for the inquiry.

    The import might not be working because the theme is outdated. The latest version is 4.9.2.3 but the version installed in the site is 4.7.6.1. Please update the theme manually via FTP before attempting to import the demo again.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    May 13, 2022 at 9:58 am #1351648
    leplusweb

    Hey Ismael,

    I update the theme via FTP.

    Now I have a new error message :

    Erreur lors de l’accès au fichier pour téléchargement :
    cURL error 28: Connection timed out after 10001 milliseconds

    PS : Same with other demo like ” Small Business – Flat”

    Thx for your help

    Best regards,

    • This reply was modified 2 years, 6 months ago by leplusweb.
    May 15, 2022 at 7:03 pm #1351863
    Mike

    Hi,
    Thank you for your patience, I see that you are using OVH hosting which has the set_time_limit() disabled by default on the server, please ask OVH hosting to enable this setting, otherwise you will continue to get the cURL error.

    Best regards,
    Mike

    May 15, 2022 at 9:16 pm #1351877
    leplusweb

    Hi,
    This is not possible, it is a shared hosting with a PHP.ini which is shared.
    Can you send me a link or retrieve the demonstration elements (images etc) to put in the /upload folder and simply an SQL file?

    Thx for your help

    Best regards,

    May 15, 2022 at 10:12 pm #1351879
    Mike

    Hi,
    Sorry we don’t have that, the import file is a WordPress xml file, see our documentation on How to manually import a theme demo
    But your server setting won’t allow the import to complete, in my experience, but you can give it a try.
    The only other solution that would probably work is for you to import the demo on a localhost and use the plugin duplicator and then install the clone on your OVH server.

    Best regards,
    Mike

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