Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 14, 2023 at 7:50 pm #1422483
    kenalp

    Import: Agency – Enfold Parallax Demo , I’m getting demo installation error

    October 14, 2023 at 7:51 pm #1422484
    kenalp

    Error accessing file for download:

    cURL error 28: Connection timed out after 10001 milliseconds

    October 15, 2023 at 12:06 am #1422503
    Mike

    Hi,
    Sometimes this is caused by the PHP ZipArchive Extension not enabled on the server, other times it is due to the WebHost has blocked our IP so the install can’t get the files (OVH) unfortunately OVH has told users they will not whitelist our IP.
    If you are using OVH try installing the demo on a localhost and then use the Duplicator plugin to move to your webhost.
    If the is not your case try following our documentation to manually install the demo, but please note that this still gets the files via the WordPress import xml file from our IP, so if your webhost has blocked our IP this won’t help.

    Best regards,
    Mike

    October 15, 2023 at 4:47 pm #1422557
    kenalp

    I tried to install XML file manually.

    Unfortunately, he didn’t install it.

    If I give FTP information and web site information, would you upload it?

    October 15, 2023 at 5:21 pm #1422561
    Mike

    Hi,
    Are you using OVH hosting?

    Best regards,
    Mike

    October 15, 2023 at 5:25 pm #1422562
    kenalp

    No, we use a Linux server.

    October 15, 2023 at 5:40 pm #1422569
    Mike

    Hi,
    Ok, Please include an admin login & FTP access in the Private Content area and I will try to install the Enfold Parallax Demo for you.

    Best regards,
    Mike

    October 16, 2023 at 7:55 pm #1422700
    kenalp

    i send

    October 16, 2023 at 7:56 pm #1422701
    kenalp

    hi

    October 17, 2023 at 7:17 pm #1422830
    Mike

    Hi,
    Thanks, please clear your browser cache and check your site now.

    Best regards,
    Mike

    October 18, 2023 at 12:11 am #1422845
    kenalp

    thank you very much

    October 18, 2023 at 10:46 am #1422881
    Ismael

    Hi,

    Glad to know that Mike was able to assist you. Please feel free to open another thread should you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

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