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Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 26, 2023 at 11:20 am #1420393
    RobbyK

    Can’t import the demo for Enfold 2017.

    “Download of files for demo Enfold 2017 didn’t work!
    You might want to try reloading the page and then try again.”

    Even though I have the PHP limit to 256M and also the wp-config.php is 256M

    How can I fix it?

    September 26, 2023 at 3:10 pm #1420461
    Rikard

    Hey RobbyK,

    Thanks for the login details. I’m seeing a 500 internal server error on the file in private when trying to import a demo. Could you share server error logs with us please?

    Best regards,
    Rikard

    September 26, 2023 at 5:14 pm #1420530
    RobbyK

    There are no errors.

    September 27, 2023 at 6:08 am #1420656
    Ismael

    Hi,

    Thank you for the inquiry.

    Where is the site hosted? You may need to ask your hosting provider to whitelist the http://kriesi.at/ (85.13.136.225) site so that your server can properly retrieve the demo files.

    You can also import the demo manually using an XML file. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/import-demos/#how-to-import-a-theme-demo

    And regarding the error logs, please make sure that the default WP error logs are enabled, as described in the documentation below.

    // https://wordpress.org/documentation/article/debugging-in-wordpress/#wp_debug_log

    Best regards,
    Ismael

    October 5, 2023 at 10:49 pm #1421554
    RobbyK

    Due to security issues they said they cannot whitelist all ports for that IP. What ports do you need?

    October 6, 2023 at 7:29 pm #1421685
    Mike

    Hi,
    Try the ports 80 and 443.
    The only other solution that would probably work is for you to import the demo on a localhost and use the plugin duplicator and then install the clone on your server.

    Best regards,
    Mike

    October 9, 2023 at 10:34 am #1421885
    RobbyK

    I managed to import manually but after import I get an error from the LayerSlider that comes built in the theme

    <b>Notice</b>: LayerSlider skin “v6” not found. Defaulting to “noskin”. in <b>/home/csmlugoj/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/classes/class.ls.sources.php</b> on line <b>100</b><br />

    Can you help?

    October 9, 2023 at 11:38 am #1421889
    Ismael

    Hi,

    Thank you for the update.

    Did you import a demo slider? Looks like one of the existing sliders is using a custom skin. You can edit the slider and make sure that the Project Settings > Appearance > Skin is set to default (Fullwidth or Noskin).

    Best regards,
    Ismael

    October 23, 2023 at 9:37 pm #1423475
    RobbyK

    I looked and it’s already Fullwidth. Where can I check other settings?

    October 24, 2023 at 3:48 am #1423496
    Ismael

    Hi,

    Do you still see the notice? Please note that the log above is not critical, so it shouldn’t affect the site or cause any errors.

    Best regards,
    Ismael

    October 24, 2023 at 10:07 am #1423530
    RobbyK

    I switched to a different layerslider and I get this
    b>Warning</b>: Undefined array key “url” in <b>/home/csmlugoj/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/postslider/postslider.php</b> on line <b>890</b><br />

    October 24, 2023 at 12:49 pm #1423562
    Ismael

    Hi,

    Thanks for the update.

    Did you install the Layer Slider as a plugin? You may need to set the Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin settings to the second option to disable the default layer slider.

    Best regards,
    Ismael

    October 24, 2023 at 1:54 pm #1423577
    RobbyK

    I tryed, Doesn t work. It deactives completely LayerSlider

    October 24, 2023 at 6:57 pm #1423617
    Mike

    Hi,
    If you are not using the LayerSlider pro plugin, please re-enable the theme settings for the built-in layerslider to be used and then try updating the theme to v5.6.8, which came out today (10-24) as it has Layerslider 7.9.1, perhap it will solve the LayerSlider error you are seeing.

    Best regards,
    Mike

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