Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 13, 2021 at 3:35 pm #1294147
    ComeAlivesorted

    Hi there

    Please could I have some advice? The media library on my site is completely packed, with lots of duplicate files. I myself have not uploaded duplicate files and at the top of the media library, where all my recent photos are, there are no duplicates, but when I scroll down, there are many. I cannot figure out why. I have checked and these are not regenerated thumbnails, they are duplicates. There are some regenerated thumbnails, and these duplicates are separate from these. I cannot figure out what could be duplicating the images.
    I want to clean up the media library but I want to prevent this from happening in the future so I want to know why it happened.
    For example, one of the same image file names are “gentle-serenity-plascon-1-2”, then later the same photo is duplicated with the file name “gentle-serenity-plascon-1-1-1-2”.

    Thanks.

    April 13, 2021 at 4:40 pm #1294170
    Guenni007

    Does the site has WPML plugin installed ? If the answer is yes, please head over to WPML support. The short explanation is that the plugin creates multiple records of one image for use with other language(s) but the image file itself will not be duplicated.
    so have a look if these files are duplicated in your uploads folder via ftp.

    April 14, 2021 at 3:57 pm #1294409
    ComeAlivesorted

    Hi Guenni, no we do not use any such plugin or tool for that purpose on our site.

    April 15, 2021 at 9:23 am #1294520
    Rikard

    Hi ComeAlivesorted,

    The default WordPress login URLs are returning 404 errors on your site, please share your login URL with us as well.

    Best regards,
    Rikard

    April 16, 2021 at 8:17 am #1294721
    ComeAlivesorted

    Apologies, I have included the login link in the private content section of this reply. Thanks!

    April 19, 2021 at 6:32 am #1295117
    Rikard

    Hi,

    Thanks for that. The login details you posted are not working, please check and verify.

    ERROR: The username or password you entered is incorrect. Lost your password?

    Best regards,
    Rikard

    April 19, 2021 at 9:40 am #1295188
    ComeAlivesorted

    Thanks so much for following up.

    I have changed the password again and have given you another link to sign in with.
    It should be working now :)
    Thanks!

    April 21, 2021 at 6:17 am #1295684
    Rikard

    Hi,

    Thanks for that. First off, Could you try updating the theme to the latest version (4.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please activate a default WordPress theme, to see if the same problem happens after that. If it does, then it’s not theme related, and likely caused by a plugin.

    Best regards,
    Rikard

    April 21, 2021 at 8:22 am #1295717
    ComeAlivesorted

    Thanks for the advice Rikard :) I will try this out and see if it helps!

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