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  • September 3, 2019 at 5:49 pm #1133485
    leahmessina

    We are experiencing issues with images (sliders specifically) and video not loading with the page. We assumed it was a caching issue and excluded two pages from our caching plugin, but the issue is still occurring. After reading a couple of wordpress support forums, it seems to be theme related. Please advise.

    September 4, 2019 at 1:24 pm #1133826
    Rikard

    Hey leahmessina,

    I couldn’t check the problem since you site is not loading at all on my end:

    This site can’t be reached yoursite.com’s server IP address could not be found.
    Try:

    Checking the connection
    Checking the proxy, firewall, and DNS configuration
    ERR_NAME_NOT_RESOLVED

    Best regards,
    Rikard

    September 4, 2019 at 4:59 pm #1133944
    leahmessina

    Hi Rikard,
    We transferred the site to the primary domain last night, which is why it was offline. Please see the error code in I found in chrome. Video plays perfectly in firefox.
    Uncaught TypeError: b(…).not(…).filter(…).mediaelementplayer is not a function
    at HTMLDocument.a (wp-mediaelement.min.js:1)
    at i (jquery.js:2)
    at Object.fireWith [as resolveWith] (jquery.js:2)
    at Function.ready (jquery.js:2)
    at HTMLDocument.J (jquery.js:2)

    September 4, 2019 at 5:04 pm #1133946
    leahmessina

    Also, it is worth noting that the mega menu does not open to full width on these pages. Megamenu works as expected on the other pages of the site.

    September 5, 2019 at 5:06 pm #1134522
    leahmessina

    Have you had the chance to review the issue on the new domain?

    September 7, 2019 at 10:14 pm #1135509
    Basilis

    Hi,

    What is the access over the new domain?

    Best regards,
    Basilis

    September 9, 2019 at 5:05 pm #1136133
    leahmessina

    No access. New domain is public.

    September 11, 2019 at 9:43 pm #1137259
    Basilis

    Hi,

    Yes sorry, meant WordPress detail :)

    Best regards,
    Basilis

    September 13, 2019 at 6:14 pm #1138112
    leahmessina

    I have made a Kriesi username for the couple of threads I have going on at the moment. It will be on our staging ground. the staging ground has a password and then you have your password for WP admin. All login info is in the private content section.

    September 18, 2019 at 11:29 am #1139413
    Vinay

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    October 2, 2019 at 4:35 pm #1144196
    leahmessina
    This reply has been marked as private.
    October 3, 2019 at 9:14 pm #1144621
    leahmessina

    commenting to keep current

    October 3, 2019 at 10:23 pm #1144641
    leahmessina

    .

    October 4, 2019 at 7:55 pm #1145065
    Victoria

    Hi leahmessina,

    Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

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