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  • March 30, 2016 at 5:24 pm #605309
    adam2311

    Hi All

    This is a strange one that i have never experienced.

    Firstly its not size related as i can upload to 64mb and the file i am trying to upload is 500kb.

    Some images just wont upload to Enfold. The image tries and then says ‘An error occured in the upload. Try again later’. Instantly i can try another image and it will work fine.

    Tried changing the image to jpeg, png and gif but no luck. Taken a screen scrape of the image to make sure it wasn’t corrupt in anyway but no luck.

    I upload massive wide images with no problem and small tiny logos with no problem but i can not explain this one.

    Any help would be appreciated.

    This is the image in question: http://speedy.sh/FYsT2/testimage.png ( click slow download)

    March 30, 2016 at 6:54 pm #605373
    Jordan

    Hi adam2311!

    Thanks for getting in touch with us!

    Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan

    March 31, 2016 at 1:03 pm #605847
    adam2311

    I’ve now been able to upload the image but i had to enable Avia Builder to upload the image.

    I was unable to upload through the normal upload media and the media page.

    March 31, 2016 at 8:28 pm #606205
    Josue

    Hi,

    Can you please check if the issue persists with the default WordPress theme activated?

    Regards,
    Josue

    April 15, 2016 at 9:58 am #614676
    adam2311

    Hi

    I’m not able to change themes as the site is used 24/7.

    The issue is very strange, the theme seems to have a major problem with PNG files.

    April 15, 2016 at 11:40 am #614738
    Josue

    Hey!

    Could the image processing the theme does every time an image is uploaded, try adding this at the very end of your theme / child theme functions.php file:

    function ava_image_sizes() { 
	remove_image_size('masonry');
	remove_image_size('magazine');
	remove_image_size('widget');
	remove_image_size('featured');
	remove_image_size('featured_large');
	remove_image_size('extra_large');
	remove_image_size('portfolio_small');
	remove_image_size('gallery');
	remove_image_size('entry_with_sidebar');
	remove_image_size('entry_without_sidebar');
	remove_image_size('square');
}
add_action( 'after_setup_theme', 'ava_image_sizes', 11 );

    Cheers!
    Josue

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