Image loading issues - Support | Kriesi.at

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November 2, 2021 at 2:36 pm #1327468

Rikard
Keymaster

Hi,

On which page can we see the problem you are having?

Best regards,
Rikard

November 9, 2021 at 4:15 am #1328272

RepsHoldings
Participant

Hi Rikard,

1) It’s the home page I’m talking about. This is in the mobile version – https://www.repsholdings.com.sg/, meaning using a mobile phone browser to visit the website’s home page. Please refer to the image below in point 1. The counter doesn’t show up correctly. It is supposed to be mobile-friendly and responsive.

2) For the tabs in element – https://www.repsholdings.com.sg/policyholders-selling-policy/#sell-insurance-policy-for-highest-cash – How can I remove the ‘#’ in the URL? Please refer to image in point 2.

November 9, 2021 at 4:26 am #1328273

RepsHoldings
Participant

Hi Rikard,

An additional issue, how do I change the URL for ‘Toggle’? Please refer to the image below.

Grateful,
Berlinda

November 9, 2021 at 7:55 am #1328305
Rikard
Keymaster
Hi,

1. You have applied large amounts of padding to those elements:
```
.flex_cell.av-ksog4k62-1e27ec306c0384f16f08a66699cdce05 {
    vertical-align: middle;
    padding: 100px 100px 100px 100px;
}
```
You might want to consider copying them in your layout, and hide the current elements for mobile screens in the Advanced tab. You can then remove the padding for the new elements, and hide them for all screens except mobile in the same place.

2. That is not possible, since WordPress would be looking for a page which doesn’t exist.

3. Please refer to this: https://kriesi.at/documentation/enfold/accordion/#anchor-links-to-according-tab-id-

In the future, please try opening new threads for each of your problems.

Best regards,
Rikard
November 11, 2021 at 6:14 am #1328598

RepsHoldings
Participant

Hi Rikard,

I’ve already tried but there isn’t any theme editor or editor option in the Appearance tab. If that is so, then how can I edit the function.php?

Berlinda

November 11, 2021 at 6:29 am #1328603

RepsHoldings
Participant

Hi Rikard,

Where do I add this line ‘add_theme_support(‘avia_template_builder_custom_tab_toogle_id’);’ in the functions.php?

Berlinda

November 11, 2021 at 12:03 pm #1328645

Rikard
Keymaster

Hi,

If you don’t have the Theme Editor option under Appearance in the WordPress menu, then please ask you hosting provider to activate it, or edit functions.php manually via FTP. You can add it to the very bottom of the file in question.

Best regards,
Rikard

November 20, 2021 at 6:57 pm #1329794

RepsHoldings
Participant

Hi Rikard,

I’m trying to edit the function.php file as mentioned so that I can custom the URL for ‘Toggle’. As per the link you provided previously (https://kriesi.at/documentation/enfold/accordion/#anchor-links-to-according-tab-id-), this is what was written:
“Custom tab and toggle ID’s for prettier URL hashes
Tab ID’s are used to link to a tab section and since the tab ID’s are auto-generated it is usually in the format #toggle-id-4. To change the hashtags to a more human readable and prettier hashtag, add the code below in the functions.php.
add_theme_support(‘avia_template_builder_custom_tab_toogle_id’);
The above code will add a new field called Custom Toggle ID, in the tab content section. The Custom Toggle ID will replace the auto-generated tab ID.”

Where/which part in the function.php file do I add this line of code ‘add_theme_support(‘avia_template_builder_custom_tab_toogle_id’);’?

November 21, 2021 at 4:34 am #1329822

Rikard
Keymaster

Hi,

Thanks for the update. Please try adding the code at the very bottom of your functions.php file.

Best regards,
Rikard

November 22, 2021 at 5:12 am #1329881

RepsHoldings
Participant

Hi Rikard,
Thank you very much for the explanation. It was very helpful! I’m still having issue with the counter. Can you explain further on how am I able to get it displaying correctly in mobile version? Please see the screen shot of homepage below. URL under https://repsholdings.com.sg/

November 22, 2021 at 11:33 am #1329915
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
.home #av-layout-grid-1 .no_margin.av_one_third {
    width: 100%;
    display: block; 
}
}
```
Best regards,
Rikard
November 26, 2021 at 5:12 am #1330532

RepsHoldings
Participant

Hi Rikard,

Please advice where do I enter the above code you mentioned? Which file? which section?

November 26, 2021 at 10:23 am #1330568

Rikard
Keymaster

Hi,

If you are referring to the last piece of code I sent, then please add it in Quick CSS under Enfold->General Styling.

Best regards,
Rikard

November 29, 2021 at 5:28 am #1330782

RepsHoldings
Participant

Hi Rikard,

Thank you so much. That helps a lot! On the other hand, please refer to the image link below.
The menu bar icon cannot be seen at the top right corner. How do I change the icon colour?

Sincerely,
Berlinda

November 29, 2021 at 8:05 am #1330810
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
#top .header_color .av-hamburger-inner::before, #top .header_color .av-hamburger-inner::after {
    background-color: #000 !important;
}
}
```
Best regards,
Rikard
December 3, 2021 at 8:09 am #1331407

RepsHoldings
Participant

Hi Rikard,

There is another issue. The Page ‘Policyholders Selling Policy’ doesn’t seems to display as it should be.
Please refer to Point 1 to 5 – This is the content inside and what it should display as per saved in the page.

But then when view in browser, it display differently. Some information went missing while others are shown on the wrong tab section. URL: https://www.repsholdings.com.sg/policyholders-selling-policy/ – Please refer to point 6 to 10

Regards,
Berlinda

December 3, 2021 at 9:33 am #1331421

Rikard
Keymaster

Hi,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at the backend of your site.

I’ll close this thread for now, since there are several different questions in it, and the login details for your current site doesn’t seem to be working.

Best regards,
Rikard
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