Tagged: 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 5, 2024 at 11:48 am #1439269
    Stefan

    Hello,

    I have an issue on my website where an iframe from an external company is embedded. Now, I’m facing a problem where the iframe extends beyond the right and left edges in mobile view.

    The company says the issue is not on their end. I’ve tried several things, but nothing has worked.

    Below are the login details. Perhaps you could take a look? It’s the booking tool under the H1 at the beginning. Please click on “book” to open the iframe.

    Thank you.

    April 5, 2024 at 5:58 pm #1439295
    Mike

    Hey Stefan,
    I believe that you are referring to this button:
    Enfold_Support_5268.jpeg
    It seems to look correct to me, the orange arrow expands the button options and they also show in the center of the mobile screen.
    Perhaps a screenshot of what you see would help.

    Best regards,
    Mike

    April 10, 2024 at 9:23 am #1439636
    Stefan

    Hi,
    you need to click on the arrow to see it. I’ve posted a screenshot: https://img.savvyify.com/image/90PI6

    thanks!

    April 10, 2024 at 5:46 pm #1439669
    Mike

    Hi,
    I don’t see it that way on Windows or Android, please see the screenshot in the Private Content area.
    Try clearing your cache, iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    April 11, 2024 at 12:16 pm #1439737
    Stefan

    Ok thats really strange because I see it that way on my Android and my IPhone. My colleague also (he has also an Andoird and an Iphone). We both cleared our cache several times as those from the Server (Raidboxes).

    I’ve tried it also on a Google Pixel 7A in Chrome and on a Samsung Galaxy S10, Android 12, Ecosia browser and it looks like below in private content.

    Do you have any idea how to fix it? As said, the developers from the company says it has to do with the theme?

    Thx, Stefan

    April 13, 2024 at 12:01 am #1439868
    Mike

    Hi,
    Thanks for the screenshots, I use a Samsung Galaxy A14. When I check your site now it seems the button is now covered with the lower section, please see the screenshot in the Private Content area.

    Best regards,
    Mike

    April 15, 2024 at 2:01 pm #1440028
    Stefan

    Hi,

    yeah I was trying out something. Its fixed now. However, the iframe is still the problem…

    Best regards,
    Stefan

    April 15, 2024 at 7:20 pm #1440045
    Mike

    Hi,
    Ok, please check your device screen resolutions are they smaller than 320px?
    When I check with my browser at the smallest device size of 325px the form is within the screen, see the screenshot in the Private Content area.
    My Samsung Galaxy A14 is 339px, unfortunately I’m not able to reproduce what you are seeing so I’m not sure what we might be able to do to change this.

    Best regards,
    Mike

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.