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  • June 26, 2019 at 4:01 pm #1113643
    tschiser

    Hi guys,

    we are currently working on a website for a customer and the IE11 is driving us crazy.

    The site is missing content in the top section and middle section of the page, also the background video (mp4) is not playing.

    What I already tried:
    – Disable all plugins
    – Disable resolution settings for the section
    – Create a new section and add the video (not working)
    – Add and change lines as suggested in shortcodes.js (found here in the forum)

    The crazy part is, that we have a website running with a video and similar content without problems in any browser.

    Links and login will be provided in private content.

    I hope you can safe me from this madness.

    • This topic was modified 5 years, 6 months ago by tschiser.
    June 27, 2019 at 11:52 am #1113907
    Ismael

    Hey tschiser,

    Thank you for using Enfold.

    Are you testing the site on IE10? The site seems to be generating the same error that is reported in the following thread.

    // https://kriesi.at/support/topic/internet-explorer-11-compatability/#post-1109429

    Object doesn’t support property or method ‘includes’

    Please edit the file as instructed.

    Best regards,
    Ismael

    June 27, 2019 at 1:50 pm #1113945
    tschiser

    Hi Ismael,

    I already changed everything according to the thread and it doesn’t change anything.

    We are testing with IE11.

    • This reply was modified 5 years, 6 months ago by tschiser.
    July 1, 2019 at 4:55 am #1114775
    Mike

    Hi,
    Sorry for the late reply, the 4.5.7.1-beta version in the Private Content area.

    First open it and extract it to your desktop as /enfold/
    Then rename to /enfold-new/ and upload the folder to your /wp-content/themes/ folder via FTP or your file manager in your webhost cPanel
    Then via FTP or your cPanel file manager, at /wp-content/themes/ rename /enfold/ to /enfold-old/ and rename /enfold-new/ to /enfold/

    Now your new version is installed, please check your site. If all is well then “Good Job!” If not then reverse the last rename step above and your site will be restored.

    Best regards,
    Mike

    July 1, 2019 at 12:13 pm #1114870
    tschiser

    Hi,

    it worked!

    Thank you!

    July 2, 2019 at 1:35 pm #1115165
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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  • The topic ‘IE11 – Content missing’ is closed to new replies.