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  • October 1, 2013 at 12:15 am #168456
    NickBrunson

    Hello,

    So, I logged into my WP dashboard today, and noticed there was a ThemeUpdate.

    After updating, it looks like the icons aren’t showing anymore. I can send a screenshot if it helps.

    Thanks for your help.

    October 1, 2013 at 12:47 am #168470
    Devin

    Hey NickBrunson!

    Where are the icons missing? 2.3 added the new icon font manager and a few other changes throughout the theme: http://kriesi.at/archives/enfold-version-2-3-say-hello-to-our-new-iconfont-uploader

    So if we can see the site live that would be best so we can see whats going on.

    Best regards,
    Devin

    October 1, 2013 at 12:50 am #168474
    NickBrunson

    Hi,

    Thanks for the quick response!

    Looks like the icons are back working again. Kinda weird, but we’re in good shape now!

    October 1, 2013 at 2:31 am #168502
    designprime

    I can confirm that the icons also appear to be missing for me too since the latest update? All the social icons in the header and even the arrow icon for ‘page top’ aren’t showing. Please can someone look into this.

    Many thanks guys,

    October 1, 2013 at 2:36 am #168504
    designprime

    AHHHH, in fact ALL the entypo-fontello icons appear to be missing and as we have tons of iconlists on our pages this is absolutely urgent for us to resolve as our new site now looks terrible!!!!!. When we edit a page containing iconlists and select an item, all the icons are completely missing.

    Please can someone help ASAP, we can send links via email as previously.

    EDIT: This seems to be affecting Firefox in particular here, Chrome seems to display the icons as normal.

    Thanks

    • This reply was modified 11 years, 2 months ago by designprime.
    October 1, 2013 at 2:56 am #168523
    soapboxstudio

    I concur… FF on the Mac is acting up here as well.

    October 1, 2013 at 3:09 am #168525
    designprime

    Thanks for the confirmation soapbox,

    I’ve just tried uploading some new icons to the theme using the manager and they don’t show up either!

    October 1, 2013 at 4:16 am #168538
    synapse7

    I was also having issues with the icons not showing up in Firefox or Safari after the v2.3 update but a lot of refreshing later it seems to be fixed (for now at least). Perhaps it is a caching issue that seems to affect those browsers in particular and not Chrome.

    October 1, 2013 at 5:34 am #168555
    TFT

    Same here, existing icons are gone.

    October 1, 2013 at 7:17 am #168584
    adamll04
    This reply has been marked as private.
    October 1, 2013 at 8:37 am #168612
    Roine

    Same here, Safari and Chrome but not Firefox (Mac)

    October 1, 2013 at 8:42 am #168615
    Roine

    Existing icons are gone in Firefox but only when using Child Theme

    October 1, 2013 at 9:02 am #168625
    Pedro

    Same for me here. I upload few screenshot for example.

    http://oi39.tinypic.com/2hp0zsw.jpg

    October 1, 2013 at 9:37 am #168638
    patrickmens

    fixed , cache thingie in chrome…. :)

    • This reply was modified 11 years, 2 months ago by patrickmens.
    October 1, 2013 at 10:39 am #168668
    designprime

    Ok, so Firefox has just installed a new update and ALL the icons now appear to be back again. However, I need to know if they will still show in previous versions of the browser to be safe.

    I cleared my cache and browsing history on all browsers originally many times and this made no difference either.

    October 1, 2013 at 11:16 am #168680
    Pedro

    If you use a child theme, the icons stop working at all. No matter you cleared the cache. If I activated the main theme, everything works, but of course all customization are gone…. For sure, with this bug, I cannot update at all.

    October 1, 2013 at 11:42 am #168691
    ExquisiteImage

    I worked out how to re-add the icons/icon fonts (not sure why they went missing with the update)

    http://kriesi.at/archives/enfold-version-2-3-say-hello-to-our-new-iconfont-uploader?ref=Kriesi

    Watch the video, pretty easy (but a pain)

    October 1, 2013 at 12:10 pm #168701
    ExquisiteImage

    Only load the fonts/icons you want, otherwise your site viewers will have to wait an age .with 3G/mobile devices.

    Michael @ http://www.exquisiteimage.biz

    October 1, 2013 at 12:18 pm #168705
    ExquisiteImage

    Guess what, all the old fonts are now back ! Weird !!!

    October 1, 2013 at 12:29 pm #168711
    designprime

    Yeah but I’ve noticed that some icons now seem to be conflicting with previous ones. For example, the icons we had on some of our original pages are now replaced with a different icon. I hope someone addresses this issue soon!

    October 1, 2013 at 12:33 pm #168714
    ExquisiteImage

    I only use about 6 so it was quite easy to switch, but if you use loads that’s a real pain !

    October 1, 2013 at 12:38 pm #168725
    Devin

    Hi Everyone,

    First, you should need to re-load any of the font files for the fonts.

    What you should do is clear your browser cache as the font files are new and the old cached version may not be showing up. So give that a try and we can go from there.

    Thanks,

    Devin

    October 1, 2013 at 12:46 pm #168732
    Pedro

    I already clear the cached, but with a child theme, is not working.

    http://dev.lt-light.com

    Take a look ;)

    October 1, 2013 at 1:10 pm #168756
    Kriesi

    Hey Pedro!

    Which files does your child theme overwrite? if you add your own header or searchform for example you need to make sure that you also add the changes we added to those files. the child theme should by default only contain a functions.php file and a css file. If you use it that way everthing works fine.

    To all the others: Please clear your browser cache. This is in 99.99% of cases a simply caching issue since we created new font files that need to replace your old ones :)

    Cheers!
    Kriesi

    October 1, 2013 at 1:12 pm #168760
    Pedro

    Ups, that’s true. I didn’t check the files that are overwrite by child theme. I will check it, and I will post what’s happens.

    Thanks Kriesi

    October 1, 2013 at 1:35 pm #168767
    Richard Olpin

    Seem to have another issue, when I used the shortcode button to insert a font icon in a text block the resulting page doesn’t show the icon, it shows the shortcode text in the colour/size set for the icon.

    October 1, 2013 at 2:11 pm #168777
    ridcon

    The at me. When I used the shortcode button to insert a font icon in a text block the resulting page doesn’t show the icon. The result at the page is
    “aria-hidden=’true’ data-av_icon=’’ data-av_iconfont=’entypo-fontello’>” in very big letters.

    October 1, 2013 at 2:34 pm #168786
    soapboxstudio

    Clearing the cache has fixed the problem in FF (Mac) on my end.

    October 1, 2013 at 3:45 pm #168804
    ridcon

    The same at me. When I used the shortcode button to insert a font icon in a text block the resulting page doesn’t show the icon. The result at the page is
    “aria-hidden=’true’ data-av_icon=’’ data-av_iconfont=’entypo-fontello’>” in very big letters.

    October 1, 2013 at 4:04 pm #168808
    freepixelweb

    I did the update and all the icons are missing (Safari, Firefox on a Mac), I use Super cache and after clearing the browser cache and purged Super cache on the site everything is back to normal!

    Regards.

    Jean

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