Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 15, 2020 at 10:43 pm #1213469
    3dvisuals_co_uk

    Our social media icons, telephone and envelope (email) icons have disappeared in the header.

    The theme is using the latest version (4.5.7 I think from memory is the version number).

    This only seems to happen in FireFox, when viewing my website in other browsers, the icons are there.

    I have other Enfold websites and they don’t have the same issues as this one I’m having problems with.

    Please can you advise ?

    Thanks.

    May 17, 2020 at 5:54 am #1213750
    Rikard

    Hey Jez,

    Could you try updating the theme to the latest version (4.7.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    May 17, 2020 at 10:44 am #1213775
    3dvisuals_co_uk

    Hi Rikard,
    I’m on version 4.5.7 and it says;

    “No Updates available. You are running the latest version! (4.5.7)”

    How can I update when in WordPress it isn’t telling me that there is an update ?

    Many thanks.

    May 18, 2020 at 6:59 am #1213910
    Rikard

    Hi,

    Did you add a token to the backend of the theme? https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    May 18, 2020 at 8:20 am #1213930
    3dvisuals_co_uk

    Hi Rikard,

    Yes.

    That is all correct – it says “We checked the token on 2020/05/17 08:44 and we were able to connect to Envato and could access the following information:

    “Your purchases, your username and your email” (I abbreviated that bit for you!).

    It says “No Updates available. You are running the latest version! (4.5.7)”

    “Last successful check was on 2020/05/18 06:14.”

    My Username and Email are all correct.

    Please advise.

    May 20, 2020 at 7:04 am #1214524
    3dvisuals_co_uk

    Please can someone at Support attend to my issue – it’s been 2 days since I gave you my login details and I’ve heard nothing back.

    May 23, 2020 at 2:20 pm #1215462
    Victoria

    Hi 3dvisuals_co_uk,

    Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Victoria

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